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Recovery of Ancestry LDS Accounts

SLambert
SLambert ✭
January 18, 2022 edited January 19, 2022 in General Questions

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Answers

  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    January 18, 2022

    For the most part, Ancestry phone support is now outsourced, and the people who answer the phone don't use or know the website or anything beyond what is on the script in front of them.

    While it shouldn't be this way, I've found that tagging Ancestry on Twitter or posting on their Facebook page can produce better results.

    1
  • Amy Archibald
    Amy Archibald mod
    January 19, 2022

    https://www.familysearch.org/en/help/helpcenter/article/what-is-the-best-way-to-contact-ancestry-for-help-with-my-familysearch-account

    0
  • DRPGrigg
    DRPGrigg mod
    January 19, 2022

    We have contacted @SLambert with information to help with guests and FamilySearch/connection questions.

    1
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