source linker issue
When I go to link a source that i have found in Family Search, the source linker page pulls up, but no information shows so i can attach it. Is this my problem or the Family Search site problem? It has been this way for about 2 weeks
Answers
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Leslie
Welcome to the "Community.FamilySearch" Forum.
I am just another 'lowly' User/Patron ...
Just in passing ...
Short Answer: 'No', I do not think so.
I have been attaching "Sources", through the "Source Linker", without any problems/issues, for the last few Weeks.
And, in fact, that includes this morning and this afternoon, so far ...
I would suggest, that your problem/issue, may be "Browser" related ...
As such
I would humbly suggest, that you ...
(1) Make sure your "Browser(s)" is (are) one(s) that are "Fully" Supported, by 'FamilySearch'
(2) Make sure BOTH, your "Browser(s)"; &, your "Operating System", are using the most recent versions
... [ ie. LATEST version; or, PREVIOUS version ... ]
(3) If, you have not already; THEN, ...
.... An "Oldie"; but, STILL, often a "Goodie" ...
.... [ ie. Sometimes it works; whereas, sometimes it does not ... ]
.... Try "Clearing" the, "Cookies"; and, "Cache", of your "Browser(s)".
Plus, just in case you were not aware, "Add" (or, "Pop-Up") "Blockers", can also cause problems/issues ...
Now ...
That Said ...
Here are some "Knowledge Articles" in 'FamilySearch':
Which internet browsers are compatible?
https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible
How do I delete cookies from FamilySearch?
https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch
How do I set my cookie preferences?
https://www.familysearch.org/en/help/helpcenter/article/how-do-i-set-my-cookie-preferences
How do I delete all of the cookies and temporary files stored by my internet browser?
And ...
Pages won't open on FamilySearch
https://www.familysearch.org/en/help/helpcenter/article/pages-wont-open-on-familysearch
How do I keep pop-up blockers from causing issues?
Good Luck.
Give some of that, a go ...
Let us know, how you go ...
I hope, that this may help/assist, somewhat.
Brett
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Good Morning Les;ie
Thank You for your question,and the answers given by Brett.
I would first of all clear your FamilySearch Cookies, if they haven't been cleared it slows down FamilySerach and then things won't work. I would also try the other suggestions as given by Brett.
We are here to help you on your Journey in finding your relatives.
Elder Hunter
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