source linker issue

LeslieFatheree · January 18, 2022

When I go to link a source that i have found in Family Search, the source linker page pulls up, but no information shows so i can attach it. Is this my problem or the Family Search site problem? It has been this way for about 2 weeks

Brett . · January 18, 2022

@LeslieFatheree

Leslie

Welcome to the "Community.FamilySearch" Forum.

I am just another 'lowly' User/Patron ...

Just in passing ...

Short Answer: 'No', I do not think so.

I have been attaching "Sources", through the "Source Linker", without any problems/issues, for the last few Weeks.

And, in fact, that includes this morning and this afternoon, so far ...

I would suggest, that your problem/issue, may be "Browser" related ...

As such

I would humbly suggest, that you ...

(1) Make sure your "Browser(s)" is (are) one(s) that are "Fully" Supported, by 'FamilySearch'

(2) Make sure BOTH, your "Browser(s)"; &, your "Operating System", are using the most recent versions

... [ ie. LATEST version; or, PREVIOUS version ... ]

(3) If, you have not already; THEN, ...

.... An "Oldie"; but, STILL, often a "Goodie" ...

.... [ ie. Sometimes it works; whereas, sometimes it does not ... ]

.... Try "Clearing" the, "Cookies"; and, "Cache", of your "Browser(s)".

Plus, just in case you were not aware, "Add" (or, "Pop-Up") "Blockers", can also cause problems/issues ...

Now ...

That Said ...

Here are some "Knowledge Articles" in 'FamilySearch':

Which internet browsers are compatible?

https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible

How do I delete cookies from FamilySearch?

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

How do I set my cookie preferences?

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-set-my-cookie-preferences

How do I delete all of the cookies and temporary files stored by my internet browser?

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

And ...

Pages won't open on FamilySearch

https://www.familysearch.org/en/help/helpcenter/article/pages-wont-open-on-familysearch

How do I keep pop-up blockers from causing issues?

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-keep-pop-up-blockers-from-causing-issues

Good Luck.

Give some of that, a go ...

Let us know, how you go ...

I hope, that this may help/assist, somewhat.

Brett

Gordon Hunter1 · January 18, 2022

Good Morning Les;ie

Thank You for your question,and the answers given by Brett.

I would first of all clear your FamilySearch Cookies, if they haven't been cleared it slows down FamilySerach and then things won't work. I would also try the other suggestions as given by Brett.

We are here to help you on your Journey in finding your relatives.

Elder Hunter

Serra.lineage · March 21

I've had this issue since changing to the new version, maybe it's a glitch? I have done all the steps above and it's only the linker that doesn't work.... it works on my iphone but not on the computer.... i've been sending the links via whatsapp to be able to update things but it's tedious... i am now trying again to see if i can fix it but works on and off... illl see if changing to the old familysearch version fixes it

Serra.lineage · March 21

i will also try updating chrome... maybe that's the issue 🤷‍♀️

Serra.lineage · March 21

nope. doesnt work.. its the linker and browse film links that start to load and then stay blank...