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source linker issue

LeslieFatheree
LeslieFatheree ✭
January 18, 2022 edited January 19, 2022 in Family Tree

When I go to link a source that i have found in Family Search, the source linker page pulls up, but no information shows so i can attach it. Is this my problem or the Family Search site problem? It has been this way for about 2 weeks

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Answers

  • Brett .
    Brett . ✭✭✭✭✭
    January 18, 2022

    @LeslieFatheree

    Leslie

    Welcome to the "Community.FamilySearch" Forum.

    I am just another 'lowly' User/Patron ...

    Just in passing ...

    Short Answer: 'No', I do not think so.

    I have been attaching "Sources", through the "Source Linker", without any problems/issues, for the last few Weeks.

    And, in fact, that includes this morning and this afternoon, so far ...

    I would suggest, that your problem/issue, may be "Browser" related ...

    As such

    I would humbly suggest, that you ...

    (1) Make sure your "Browser(s)" is (are) one(s) that are "Fully" Supported, by 'FamilySearch'

    (2) Make sure BOTH, your "Browser(s)"; &, your "Operating System", are using the most recent versions

    ... [ ie. LATEST version; or, PREVIOUS version ... ]

    (3) If, you have not already; THEN, ...

    .... An "Oldie"; but, STILL, often a "Goodie" ...

    .... [ ie. Sometimes it works; whereas, sometimes it does not ... ]

    .... Try "Clearing" the, "Cookies"; and, "Cache", of your "Browser(s)".

    Plus, just in case you were not aware, "Add" (or, "Pop-Up") "Blockers", can also cause problems/issues ...

    Now ...

    That Said ...

    Here are some "Knowledge Articles" in 'FamilySearch':

    Which internet browsers are compatible?

    https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible

    https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible

    How do I delete cookies from FamilySearch?

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

    How do I set my cookie preferences?

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-set-my-cookie-preferences

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-set-my-cookie-preferences

    How do I delete all of the cookies and temporary files stored by my internet browser?

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

    And ...

    Pages won't open on FamilySearch

    https://www.familysearch.org/en/help/helpcenter/article/pages-wont-open-on-familysearch

    https://www.familysearch.org/en/help/helpcenter/article/pages-wont-open-on-familysearch

    How do I keep pop-up blockers from causing issues?

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-keep-pop-up-blockers-from-causing-issues

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-keep-pop-up-blockers-from-causing-issues

    Good Luck.

    Give some of that, a go ...

    Let us know, how you go ...

    I hope, that this may help/assist, somewhat.

    Brett

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  • Gordon Hunter1
    Gordon Hunter1 mod
    January 18, 2022

    Good Morning Les;ie

    Thank You for your question,and the answers given by Brett.

    I would first of all clear your FamilySearch Cookies, if they haven't been cleared it slows down FamilySerach and then things won't work. I would also try the other suggestions as given by Brett.

    We are here to help you on your Journey in finding your relatives.

    Elder Hunter

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