source linker issue

LeslieFatheree · January 18, 2022

When I go to link a source that i have found in Family Search, the source linker page pulls up, but no information shows so i can attach it. Is this my problem or the Family Search site problem? It has been this way for about 2 weeks

Brett . · January 18, 2022

@LeslieFatheree

Leslie

Welcome to the "Community.FamilySearch" Forum.

I am just another 'lowly' User/Patron ...

Just in passing ...

Short Answer: 'No', I do not think so.

I have been attaching "Sources", through the "Source Linker", without any problems/issues, for the last few Weeks.

And, in fact, that includes this morning and this afternoon, so far ...

I would suggest, that your problem/issue, may be "Browser" related ...

As such

I would humbly suggest, that you ...

(1) Make sure your "Browser(s)" is (are) one(s) that are "Fully" Supported, by 'FamilySearch'

(2) Make sure BOTH, your "Browser(s)"; &, your "Operating System", are using the most recent versions

... [ ie. LATEST version; or, PREVIOUS version ... ]

(3) If, you have not already; THEN, ...

.... An "Oldie"; but, STILL, often a "Goodie" ...

.... [ ie. Sometimes it works; whereas, sometimes it does not ... ]

.... Try "Clearing" the, "Cookies"; and, "Cache", of your "Browser(s)".

Plus, just in case you were not aware, "Add" (or, "Pop-Up") "Blockers", can also cause problems/issues ...

Now ...

That Said ...

Here are some "Knowledge Articles" in 'FamilySearch':

Which internet browsers are compatible?

https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible

How do I delete cookies from FamilySearch?

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

How do I set my cookie preferences?

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-set-my-cookie-preferences

How do I delete all of the cookies and temporary files stored by my internet browser?

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

And ...

Pages won't open on FamilySearch

https://www.familysearch.org/en/help/helpcenter/article/pages-wont-open-on-familysearch

How do I keep pop-up blockers from causing issues?

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-keep-pop-up-blockers-from-causing-issues

Good Luck.

Give some of that, a go ...

Let us know, how you go ...

I hope, that this may help/assist, somewhat.

Brett

Gordon Hunter1 · January 18, 2022

Good Morning Les;ie

Thank You for your question,and the answers given by Brett.

I would first of all clear your FamilySearch Cookies, if they haven't been cleared it slows down FamilySerach and then things won't work. I would also try the other suggestions as given by Brett.

We are here to help you on your Journey in finding your relatives.

Elder Hunter