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source linker issue

LeslieFatheree
LeslieFatheree ✭
January 18, 2022 edited January 19, 2022 in Family Tree

When I go to link a source that i have found in Family Search, the source linker page pulls up, but no information shows so i can attach it. Is this my problem or the Family Search site problem? It has been this way for about 2 weeks

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Answers

  • Brett .
    Brett . ✭✭✭✭✭
    January 18, 2022

    @LeslieFatheree

    Leslie

    Welcome to the "Community.FamilySearch" Forum.

    I am just another 'lowly' User/Patron ...

    Just in passing ...

    Short Answer: 'No', I do not think so.

    I have been attaching "Sources", through the "Source Linker", without any problems/issues, for the last few Weeks.

    And, in fact, that includes this morning and this afternoon, so far ...

    I would suggest, that your problem/issue, may be "Browser" related ...

    As such

    I would humbly suggest, that you ...

    (1) Make sure your "Browser(s)" is (are) one(s) that are "Fully" Supported, by 'FamilySearch'

    (2) Make sure BOTH, your "Browser(s)"; &, your "Operating System", are using the most recent versions

    ... [ ie. LATEST version; or, PREVIOUS version ... ]

    (3) If, you have not already; THEN, ...

    .... An "Oldie"; but, STILL, often a "Goodie" ...

    .... [ ie. Sometimes it works; whereas, sometimes it does not ... ]

    .... Try "Clearing" the, "Cookies"; and, "Cache", of your "Browser(s)".

    Plus, just in case you were not aware, "Add" (or, "Pop-Up") "Blockers", can also cause problems/issues ...

    Now ...

    That Said ...

    Here are some "Knowledge Articles" in 'FamilySearch':

    Which internet browsers are compatible?

    https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible

    https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible

    How do I delete cookies from FamilySearch?

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

    How do I set my cookie preferences?

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-set-my-cookie-preferences

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-set-my-cookie-preferences

    How do I delete all of the cookies and temporary files stored by my internet browser?

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

    And ...

    Pages won't open on FamilySearch

    https://www.familysearch.org/en/help/helpcenter/article/pages-wont-open-on-familysearch

    https://www.familysearch.org/en/help/helpcenter/article/pages-wont-open-on-familysearch

    How do I keep pop-up blockers from causing issues?

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-keep-pop-up-blockers-from-causing-issues

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-keep-pop-up-blockers-from-causing-issues

    Good Luck.

    Give some of that, a go ...

    Let us know, how you go ...

    I hope, that this may help/assist, somewhat.

    Brett

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  • Gordon Hunter1
    Gordon Hunter1 mod
    January 18, 2022

    Good Morning Les;ie

    Thank You for your question,and the answers given by Brett.

    I would first of all clear your FamilySearch Cookies, if they haven't been cleared it slows down FamilySerach and then things won't work. I would also try the other suggestions as given by Brett.

    We are here to help you on your Journey in finding your relatives.

    Elder Hunter

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  • Serra.lineage
    Serra.lineage ✭
    March 21

    I've had this issue since changing to the new version, maybe it's a glitch? I have done all the steps above and it's only the linker that doesn't work.... it works on my iphone but not on the computer.... i've been sending the links via whatsapp to be able to update things but it's tedious... i am now trying again to see if i can fix it but works on and off... illl see if changing to the old familysearch version fixes it

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  • Serra.lineage
    Serra.lineage ✭
    March 21

    i will also try updating chrome... maybe that's the issue 🤷‍♀️

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  • Serra.lineage
    Serra.lineage ✭
    March 21

    nope. doesnt work.. its the linker and browse film links that start to load and then stay blank...

    0
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