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Error Message

dianetnelson
dianetnelson ✭
January 16 in Indexing

I am indexing the Wisconsin SSN Indexing project.

Every batch that I try to do, I get an error message that says "Image currently unavailable (Forbidden).

Am I doing something?

0

Best Answer

  • maryellenstevensbarnes1
    maryellenstevensbarnes1 ✭✭✭
    January 16 Answer ✓

    Hi @dianetnelson, There's no problem with your computer. The current Wisconsin batches are experiencing downloading problems - go the Wisconsin SSN Indexing community group to find instructions on returning these batches -- Thanks Mary😎

    1

Answers

  • John Empoliti
    John Empoliti ✭✭✭✭✭
    January 16

    Hi @dianetnelson

    It could be that you need to do some housekeeping on your browser. Try a different browser and see if that helps. If it does, then clear cache and cookies on your preferred browser using the instructions in the following Knowledge Article: Or skip trying a different browser and go directly to the remedies suggested in the article. Good luck, and if this doesn't help, come back here and/or give FS Support a call.

    https://www.familysearch.org/en/help/helpcenter/article/i-keep-getting-error-messages-when-indexing

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  • dianetnelson
    dianetnelson ✭
    January 17

    Mary,

    Thanks for letting me know, that there is a problem.

    I am very familiar with returning batches, and have been doing that.

    Sister Diane Nelson

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  • annewandering
    annewandering ✭✭✭✭
    January 17

    We cannot help you. That is a special project and you will need to take up the issue with your supervisor. If you are not sure how to contact them go into your email inbox and find the communication you had with them in the beginning when you were invited to join in that indexing project.

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