Error Message

dianetnelson

I am indexing the Wisconsin SSN Indexing project.

Every batch that I try to do, I get an error message that says "Image currently unavailable (Forbidden).

Am I doing something?

maryellenstevensbarnes1

Hi @dianetnelson, There's no problem with your computer. The current Wisconsin batches are experiencing downloading problems - go the Wisconsin SSN Indexing community group to find instructions on returning these batches -- Thanks Mary😎

John Empoliti

Hi @dianetnelson

It could be that you need to do some housekeeping on your browser. Try a different browser and see if that helps. If it does, then clear cache and cookies on your preferred browser using the instructions in the following Knowledge Article: Or skip trying a different browser and go directly to the remedies suggested in the article. Good luck, and if this doesn't help, come back here and/or give FS Support a call.

https://www.familysearch.org/en/help/helpcenter/article/i-keep-getting-error-messages-when-indexing

dianetnelson

Mary,

Thanks for letting me know, that there is a problem.

I am very familiar with returning batches, and have been doing that.

Sister Diane Nelson

Susan Ann Mullen

We cannot help you. That is a special project and you will need to take up the issue with your supervisor. If you are not sure how to contact them go into your email inbox and find the communication you had with them in the beginning when you were invited to join in that indexing project.