How to edit my search? Search not loading properly - any one else having issues?
Help. The new changes have made FS even more user unfriendly. What is going on?
Answers
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Hi Robyn, There are many changes and this will continue for some time. The reason is to make it simpler and more user friendly, I recognise that this can be disconcerting, however we are here to help, so please explain here what you want to do and we will help you.
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Robyn
Welcome to the "Community.FamilySearch" Forum.
I am just another 'lowly' User/Patron ...
Just in passing ...
IF, the pages/screens are NOT "Loading" (as opposed to, indicating "NOTHING Found", in a Search); THEN, ...
I would humbly suggest, that you ...
(1) Make sure your "Browser(s)" is (are) one(s) that are "Fully" Supported, by 'FamilySearch'
(2) Make sure BOTH, your "Browser(s)"; &, your "Operating System", are using the most recent versions
... [ ie. LATEST version; or, PREVIOUS version ... ]
(3) If, you have not already; THEN, ...
.... An "Oldie"; but, STILL, often a "Goodie" ...
.... [ ie. Sometimes it works; whereas, sometimes it does not ... ]
.... Try "Clearing" the, "Cookies"; and, "Cache", of your "Browser(s)".
Plus, just in case you were not aware, "Add" (or, "Pop-Up") "Blockers", can also cause problems/issues ...
Now ...
That Said ...
Here are some "Knowledge Articles" in 'FamilySearch':
Which internet browsers are compatible?
https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible
How do I delete cookies from FamilySearch?
https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch
How do I set my cookie preferences?
https://www.familysearch.org/en/help/helpcenter/article/how-do-i-set-my-cookie-preferences
How do I delete all of the cookies and temporary files stored by my internet browser?
And ...
Pages won't open on FamilySearch
https://www.familysearch.org/en/help/helpcenter/article/pages-wont-open-on-familysearch
How do I keep pop-up blockers from causing issues?
I hope, that this may help/assist, somewhat.
Brett
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Robyn
Furthermore ...
And, in relation to, the "Changes" of, the NEW "Search Records"; and, the resulting "Results" page/screen ...
You are certainly not alone ...
We are ALL 'Struggling' ...
And, just in case you, were not aware ...
Here are some FOUR (x4) posts, in date (and, post) order of being posted, from someone, stating, to be part of the 'FamilySearch' Team that, 'Designed'; and, 'Developed", the the NEW "Results" page/screen, for "Search Records", which appears, in some of the posts, to give some "Instruction", on HOW to use the NEW "Results" page/screen, for "Search Records".
"Ideas" (ie. 'Feedback) Section
15 July 2021
[ 1 ] Discussion 90536
'Category' = Records (Searching And Viewing)
Home > Ideas > Records (Searching And Viewing)
Hello FamilySearch Community! Try out the new update to Record Search.
29 September 2021
[ 2 ] Discussion 103619
'Category' = General User Interface
Home > Ideas > General User Interface
FamilySearch's Updates to the Search Page
https://community.familysearch.org/en/discussion/103619/familysearchs-updates-to-the-search-page
[ 3 ] Discussion 103620
'Category' = Records (Searching And Viewing)
Home > Ideas > Records (Searching And Viewing)
FamilySearch Employee Responding to Search Page Feedback
[ 4 ] Discussion 103621
'Category' = Records (Searching And Viewing)
Home > Ideas > Records (Searching And Viewing)
FamilySearch Employee Responding to Search Page Feedback
I hope, that some of the information in these posts, may offer some help/assistance.
And ...
There are OTHER posts throughout this Forum, where the instigator of the above posts has responded with, advice; direction; instruction; help/assistance, on the NEW "Results" page/screen, of "Records Search" ('FamilySearch').
Now ...
That Said ...
You may like to ADD, your thoughts/comments, in those particular posts; so that, your thoughts/comments, like those of MANY other UNHAPPY Users/Patrons, ARE 'seen', by the Team, in 'FamilySearch', that 'Designed'; and, 'Developed" the NEW look "Search".
As you can 'see' from those posts ...
DESPITE, all the NEGATIVE 'Feedback', with regard to the NEW "Results" page/screen, for "Search Records", from those that matter, the 'lowly' User/Patrons, where the NEW "Results" page/screen, for "Search Records", was 'foisted' upon them; BEFORE, being "Fully" released to ALL User/Patrons - 'FamilySearch' RELEASED the NEW "Results" page/screen, for "Search Records", to ALL Users/Patrons.
As I already suggested ...
You are not alone ...
We are ALL 'Struggling'; and, NEED "Help", with the NEW "Results" page/screen, for "Search Records", which is NOT very 'User Friendly'.
MOST Users/Patrons want the NEW "Results" page/screen, for "Search Records" to be "Reverted" BACK to the PREVIOUS "Results" page/screen, for "Search Records".
But ...
That Said ...
SADLY, I doubt that will happen ...
And ...
Finally ...
'FamilySearch' has made, MINOR "Changes", to the NEW "Search Records"; and, the resulting "Results" page/screen, hopefully such will keep occurring ...
I know, that this may NOT help/assist; but, I hope, that this gives you, some additional, insight; and, perspective.
Brett
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All
FYI
Related (Subsequent) post ...
FamilySearch Help
'Category' = General Questions
HOME > FAMILYSEARCH HELP > GENERAL QUESTIONS
Thanks for all your responses.
https://community.familysearch.org/en/discussion/114034/thanks-for-all-your-responses
Brett
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