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Error When Submitting a Reviewed Batch

System
System admin
January 11, 2022 in Indexing
This discussion was created from comments split from: I have recently reviewed two batches, and when I try to submit them I get an ERROR message. Why?.
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Comments

  • Patrick S. Hoggan
    Patrick S. Hoggan ✭
    January 11, 2022 edited January 11, 2022

    I have received the following error message.

    I waited a day, tried again. I closed FamilySearch, reopened, tried again. Any suggestions?

    Screen Shot 2022-01-10 at 9.58.47 PM.png


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  • Melissa S Himes
    Melissa S Himes ✭✭✭✭✭
    January 11, 2022

    @Patrick S. Hoggan Please post your batch code (the letters and numbers in brackets after the project title) or the URL link for your batch. There are many reasons for error messages. By taking a look at the batch, maybe it can be sorted out.

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  • Patrick S. Hoggan
    Patrick S. Hoggan ✭
    January 11, 2022

    Thanks, Melissa.

    I have reviewed the following batch: US, Indiana, Miami County—Marriages, 1955–1964 [M3VN-JVF]

    I restarted my computer again, and got the same "Submit Failed" error. I appreciate your help.

    Patrick

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  • Melissa S Himes
    Melissa S Himes ✭✭✭✭✭
    January 11, 2022

    Thanks for sharing the batch, Patrick. It appears to be submittable; you have filled in all the fields and deleted any excess entries. Since you have tried restarting the computer, I think you could now try resetting the FamilySearch cookies by going to https://www.familysearch.org/cookies and see what happens.

    The next step is to check your browser.

    Here's a help article to read about the browsers:

    https://www.familysearch.org/en/help/helpcenter/article/i-keep-getting-error-messages-when-indexing

    See that if any of that works.

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