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Mailadress with Subdomain?

TKlusmann
TKlusmann ✭
January 9, 2022 in FamilySearch Account

Hello,

my mail-address contains a sub-domain like "[email protected]", but I can't enter this in the e-mail-field. The first answer was "wrong address", but currently the page returns "Oops, something went wrong. Plesse refresh the page".

How can I enter my current mail address into that field?


Thank you

Kind regards

0

Answers

  • DianaHawks
    DianaHawks mod
    January 11, 2022

    Hi TKlusmann

    A check for your name in the database shows that you were able to successfully sign in Jan 10 2022.

    Looks like all is now OK for you.

    0
  • TKlusmann
    TKlusmann ✭
    January 12, 2022

    Dear Mrs. Hawks,

    thank you for checking the database.

    The problem isn't to sign in but to change the mailadress. The current mailadress won't work much longer. I need to change it. It's seems inpossible to enter a mailadress with a subdomain like [email protected]sub.domain.de.

    Kind regards

    Tanja Klusmann

    0
  • PiperTWilson
    PiperTWilson ✭✭✭
    January 12, 2022

    @TKlusmann - Would you be able to confirm where you are trying to change your email address - here in the community (https://community.familysearch.org/) or on FamilySearch.org (https://www.familysearch.org/)?

    0
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