Create a "Known current issues" section somewhere on the website.
To save multiple reports being made on problems - as is being experienced with the 1900 US Census collection at the moment - can there not be somewhere (users could be made aware of) that will carry acknowledgments of known, current issues to be found on the FamilySearch website?
Perhaps a regularly updated section in the Blog, or on a page closer to where the problem is occurring. Okay, so that would mean not one, specific place on the website - but anything is better than the current situation of being (generally) unsure if anyone is actually aware of the matter and is currently working on a fix.
No need for any estimated times for fixes, etc., just an acknowledgment that the engineers are aware of an issue and are working as fast as possible to fix it.
Comments
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Great to see that @N Tychonievich has placed an "Announcement"on the current problems with the 1900 census - found at the top of both "Search" and "Family Tree" sections of "Community".
Okay, it still doesn't mean some FamilySearch users won't notice it - so there will be continuing, separate posts on the issue - but this is a step in the right direction, with FamilySearch moderators / employees acknowledging that: (1) indeed there is a recognised problem and (2) the engineers are working on a fix.
More of the same, please, when issues like this arise in future. Many thanks to N Tychonievich for the help continually provided to the members of this forum. (Note I didn't use the dreaded "g-----" word to describe us!)
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@Paul W I had to laugh at your Note about "the dreaded g---- word"! Members of the community does seem to make more sense, or users of the website, or the older term of patrons. But, why is guest actually offensive? Does it imply you are here only temporarily or something? (Just curious)
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It just seems to imply an "us and you" attitude, when used by the moderators. I know it's a term moderators and employees must have been advised to use, but it seems a fairly recent innovation, as our profiles still refer to us all as "Members". I feel "participants" or "patrons" (as I believe @Brett1 has suggested, too) are better alternatives.
From another perspective, I have been attending FHCs for 35 years now and participating both here and the former FamilySearch section of the GetSatisfation website for around 11 years - yet I'm still only an (invited) guest?
Finally, I just don't see the term used (in this context) anywhere else except on FamilySearch - so who coined the term "guest" and why?
Sorry if I am being a bit "touchy" about this, but surely we should all be regarded as "family"?
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@Paul W, thanks. I knew some folks were upset by the term, but never knew why before. I have no idea who decided that it was the thing to do. I do encounter it in establishments where "customer" or "patron" used to be the preferred term--retail establishments, libraries, the hospitality industry. I tend to not use the term since I know some folks just don't like it. And, when responding to you in Community, seems to me that the direct term "you" works just fine. Anyway, thanks for enlightening me.
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All
Just in passing ...
'Yes' ...
We are ALL members of this "Community,FamilySearch" Forum.
Of course ...
Some are, 'FamilySearch' Employees; or, "Official 'FamilySearch' Representatives" (eg, Product Managers; and/or, Programmers/Engineers; etc); or, "Moderators" [ ie. 'FamilySearch' "Support" ( Personnel ) ] ...
Whereas ...
The vast majority of us, are simply Users/Patrons, of 'FamilySearch'; thereby, being "Participants", NOT "Guests" ...
As such ...
PLEASE; Please; please ...
STOP referring to the members of this "Community,FamilySearch" Forum; as, "Guests".
As, such can (and, is, by some) be considered as quite offensive.
The vast majority of us, are simply "Participants", in this "Community.FamilySearch" Forum.
This "Community.FamilySearch" Forum, was originally established, a number of Years ago, on the premise of:
Users/Patrons, HELPING /ASSISTING, Users/Patrons ...
And, has been operating quite successfully, for those many Years.
It really has only been, since not too long after, the unfortunate 'Demise', of the 'FamilySearch' "Support" Case Management System, earlier LAST Year (2021); and, with NO immediate alternative (ie. "System"), the 'FamilySearch' "Support" (Personnel), were basically "Moved" 'holus-bolus' (ie. Included) into the MIX of, this "Community.FamilySearch" Forum, that the honorific of "Guest" has been used.
The vast majority of us, are simply Users/Patrons of 'FamilySearch'; and, when in this "Community.FamilySearch" Forum, we are simply members of such; and, "Participants".
Just my thoughts.
Brett
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I understand that the term "guest" was introduced by new 'management' in the SLC FH Library who wanted a woke (?) term to make everyone 'feel' better and more 'accepted' - it apparently didn't & doesn't.
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"Guest" works well enough in the hospitality industry, where customers are hosted and fed and entertained. However, FamilySearch is emphatically not in the hospitality business, and "guest" is a thoroughly unfortunate choice for a supposedly-collaborative mostly-volunteer environment.
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You know, folks, I wasn't trying to start a whole new discussion within this one that is on a whole different topic. Sorry I made any comment at all. We'll need to get an admin to split this part of the discussion off from the original topic, so you can continue to discuss it if you'd like.
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FYI
I would not bother ...
NO need to "Split" ...
The matter, has ALREADY been discussed, at length, in OTHER posts ...
[ As, it does not appear to be, a prevalent; as, it has been; maybe, the powers-to-be, were 'Listening" ... ]
Just my thoughts.
Brett
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No - thanks for your comments on the "guests" issue. Nevertheless, it is true that I raised this post specifically to highlight another matter, so I'll be quite happy if you would like to close this down now. Any further comments (on "either" subject!) can be raised elsewhere.
Thanks - Paul
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