FamilySearch campaign with inaccurate information

Anell Gibelyou

I have just done feedback for several people who are getting incorrect information on the "timeline of your ancestor" campaign. They say the information in the tree is correct, but the information they are receiving is not.

How is that happening and how can it be fixed?

Thanks

Brett .

@Anell Gibelyou

FYI

I am just another 'lowly' User/Patron ...

Just is passing ...

Question: Are you referring to, a "Campaign"; OR, the "Discovery Pages", in "Ancestors.FamilySearch" [.org]?

Please advise; and, confirm.

As, the "Campaigns"; and, the "Discovery Pages", in "Ancestors.FamilySearch" [.org], are TOTALLY separate.

Plus ...

Please be aware, that "Changes" made to individuals/persons, in "Family Tree", of 'FamilySearch', DO NOT appear, in the relevant associated individual/person, in the "Discovery Pages", in "Ancestors.FamilySearch" [.org], for a NUMBER of Weeks; UNTIL, the databases of, "Family Tree", of 'FamilySearch'; and, "Ancestors.FamilySearch" [.org], "Synchronise".

In other words ...

"Changes" made, to individuals/persons, in "Family Tree", of 'FamilySearch', are NOT immediately reflected, in the relevant associated individual/person, in the "Discovery Pages", in "Ancestors.FamilySearch" [.org].

Such can take a NUMBER of Weeks to occur.

Just my thoughts.

Brett

Julia Szent-Györgyi

I suggest that the people who are seeing this should check the standardized values of the relevant dates or places on the relevant profiles. If these values were selected wrong, they can be completely different from the displayed values seen in the tree or detail views. That is, the details can look totally correct on the profile, and yet be totally wrong "behind the scenes". The algorithms or processes that generate campaign messages always use the standardized, "behind the scenes" values.

Anell Gibelyou

Thanks. Both are good ideas. I'll pass them on.