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Technical problem?

PeterFedor
PeterFedor ✭
December 25, 2021 in Čeština – Czech

Dear Madam, Dear Sir,


For several months I have not been able to open this source:


"Slovakia Church and Synagogue Books, 1592-1935," database with images, FamilySearch (https://familysearch.org/ark:/61903/3:1:S3HT-DR89-LWP?cc=1554443&wc=9PQ7-FMS%3A107654201%2C113969601%2C118317701%2C118364401 : 3 July 2014), Greek Catholic (Grécko-katolícká cirkev) > Sobrance > Úbrež > Marriages (Manželstvá) 1891-1937 Baptisms (Krsty) 1891-1894 > image 1 of 79; Odbor Archivnictva (The Archives of the Republic), Slovakia.


https://www.familysearch.org/search/image/index?owc=9PQ7-FMS%3A107654201%2C113969601%2C118317701%2C118364401%3Fcc%3D1554443


The others work perfectly. 


It always writes: This image is unavailable for online viewing at this time


Would be so pleased to help me? With the best wishes, Peter Fedor

0

Answers

  • MaureenE123
    MaureenE123 ✭✭✭✭
    December 27, 2021

    If you look at the catalog record for the above, which I think is "Cirkevná matrika, 1806-1937"

    https://www.familysearch.org/search/catalog/757467, you will see that the records have a microfilm icon, which indicates the images are only available to view if you can locate a microfilm. They are not available to view digitally.

    If you know the image number you are interested in, perhaps you could try the FS Library look up service https://www.familysearch.org/en/family-history-library/family-history-library-records-look-up-service . Otherwise, unless you can locate a microfilm, you will not be able to access the images through FamilySearch.

    For the format you were trying to access the images from, it was my understanding this format is only used for records which are available on your home computer, so I think it is very confusing to include images which are not available. @N Tychonievich for possible escalation to a relevant department

    0
  • PeterFedor
    PeterFedor ✭
    December 27, 2021

    many thanks for your swift reply. However, the problem appears more dubious:

    This catalogue has been digitally available for many many years and I used to study it directly from my home computer. I have even downloaded many of the snaps, unfortunatelly not all of them. So I am surpised that after it had been digitally available for many years, suddenly it s not anymore. Than is why I suppose there is just a technical problem within the FamilySearch system. Moreover all the catalogues of the nearby villages are fully available, so the question is why just this small set of villages does not work.

    0
  • N Tychonievich
    N Tychonievich mod
    December 27, 2021

    @ PeterFedor Apologies for the confusing message you see when you try to browse images for the Slovakia Church and Synagogue Books, 1592-1935 record collection. As posted above, the catalog shows this portion of the collection as not viewable online. You can search the index (hence the magnifying glass icon in the catalog), but not view the images. The image unavailable to view at this time message comes up when systems have not all been synchronized to reflect current permissions granted by the record custodian. Wish we had a more satisfying answer.

    0
  • MaureenE123
    MaureenE123 ✭✭✭✭
    December 28, 2021

    I am not connected with FamilySearch, but I would suggest looking again in the Catalog after the new Catalog is introduced, which has been stated to be probably sometime in 2022.

    If the situation is still the same, I would gather the catalog entries for the surrounding villages which show the records are fully available . Assuming the records are from the same archive, I would ask that the inconsistency be referred to the Department which deals with contracts, to determine whether there is a mistake in the Catalog.

    No doubt you were hoping that this action would be done now, but it has previously been said in FS Community that while the new catalog is "under construction", the current catalog is locked and no enquires which relate to the catalog will be considered until the new catalog has been introduced.

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