Helper number

Derrick McMillan

If I give my helper number to a family member, how do they use it?

genthusiast

There are basically two locations (in Familysearch website) where the helper number can be used (that I am aware of):

1. In Family Tree> Tree view click the lifebuoy (life preserver) icon upper right that reads 'Help Others' (below your Profile). In that dialogue there is a link to the other option for 'Planner' (click that link to go to option 2).
2. Click Help (circle with ? - upper right)> Helper Resources> Planner column (at right side): Add Someone - (enter name> next), then they follow the prompts at bottom for Helper Number options.

As Graham referenced instructions - there are other locations in the mobile app and tree lite (which I have never used) - interesting another app to check out.

Graham Buckell

@Derrick McMillan

You may also wish to review the instructions found in the following Knowledge Article

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-use-the-help-others-link-in-family-tree

Regards

Graham Buckell

Derrick McMillan

Thank you very much for your help. That was really quick.

CrossJo

Is this helper feature only open to LDA members? I do not see the lifebouy icon on my page.

Alan E. Brown

As explained in the help article How do I use the Help Others link in Family Tree? only "members of The Church of Jesus Christ of Latter-day Saints can use the Help Others option. "