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Helper number

Derrick McMillan
Derrick McMillan ✭
December 16, 2021 edited December 5, 2023 in General Questions

If I give my helper number to a family member, how do they use it?

0

Answers

  • genthusiast
    genthusiast ✭✭✭✭✭
    December 16, 2021 edited December 16, 2021

    There are basically two locations (in Familysearch website) where the helper number can be used (that I am aware of):

    1. In Family Tree> Tree view click the lifebuoy (life preserver) icon upper right that reads 'Help Others' (below your Profile). In that dialogue there is a link to the other option for 'Planner' (click that link to go to option 2).
    2. Click Help (circle with ? - upper right)> Helper Resources> Planner column (at right side): Add Someone - (enter name> next), then they follow the prompts at bottom for Helper Number options.

    As Graham referenced instructions - there are other locations in the mobile app and tree lite (which I have never used) - interesting another app to check out.

    0
  • Graham Buckell
    Graham Buckell mod
    December 16, 2021

    @Derrick McMillan

    You may also wish to review the instructions found in the following Knowledge Article

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-use-the-help-others-link-in-family-tree

    Regards

    Graham Buckell

    2
  • Derrick McMillan
    Derrick McMillan ✭
    December 16, 2021

    Thank you very much for your help. That was really quick.

    2
  • CrossJo
    CrossJo ✭
    December 4, 2023

    Is this helper feature only open to LDA members? I do not see the lifebouy icon on my page.

    0
  • Alan E. Brown
    Alan E. Brown ✭✭✭✭✭
    December 4, 2023

    As explained in the help article How do I use the Help Others link in Family Tree? only "members of The Church of Jesus Christ of Latter-day Saints can use the Help Others option. "

    1
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