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Person Page Information

gengirl
gengirl ✭
December 13, 2021 in Family Tree

I am no longer able to view sources, ordinances or "View My Relationship" on a Person page. I depend upon the information provided from each of these links to determine if the person needs more sources, has available sources, or is related to me. Will the information be available soon?

Tagged:
  • General User Interface Issues
0

Best Answers

  • Brett .
    Brett . ✭✭✭✭✭
    December 13, 2021 Answer ✓

    @gengirl

    FYI

    I am just another 'lowly' User/Patron ...

    Just in passing

    I am certainly NOT having ANY of those problems/issues ...

    And, I just "Checked" in the "Browsers" of:

    (1) 'Google' "Chrome"; and,

    (2) 'Mozilla' "FireFox"; and,

    (3) 'Microsoft' "Edge",

    All with the "Operating System" of 'Microsoft' "Windows 10".

    And, all with the LATEST "Versions" of each.

    Question:

    Are the "Versions" of the, "Browser(s)"; and, "Operating System", that you use the LATEST?

    [ ie. either, the Latest; or, al least, the previous ... ]

    Have you tried, the "Oldie"; but, sometimes, STILL, a "Goodie" ...

    ie. "Clearing", the "Cookies"; and, the "Cache"; plus, even, the "Browsing History", of your "Browser(s)"?

    Such may not work; but, often, it does.

    Just my thoughts.

    Good Luck,

    I hope, that this may help/assist, somewhat

    Brett

    0
  • Colin Ramsbottom
    Colin Ramsbottom mod
    December 13, 2021 Answer ✓

    Here is an article from the FamilySearch Help Centre that may help (in line with the last post about cookies):

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

    Hope this helps.

    0
  • gengirl
    gengirl ✭
    December 14, 2021 Answer ✓

    It worked! Thank you for helping me!

    2
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