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When entering names from a muster roll, the document keeps expanding so it can not be read until I c

Bob M2
Bob M2 ✭
December 2, 2021 in Indexing


0

Best Answer

  • John Empoliti
    John Empoliti ✭✭✭✭✭
    December 2, 2021 Answer ✓

    Hi Bob. Please post the (Share) Batch Code [XXXX-XXX) for your batch from the end of its name.

    it sounds like it might be a browser problem. Clearing cache and cookies sometimes helps; or even just clearing the Family Search cookies. I would try a different browser (Chrome, Safari, Firefox, Microsoft Edge) to see if that helps. Below is a link to a Knowledge Article.

    https://www.familysearch.org/en/help/helpcenter/article/i-keep-getting-error-messages-when-indexing


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