Home› Welcome to the FamilySearch Community!› Suggest an Idea

Pending message should not be wiped out when re-authenticating.

GalenH
GalenH ✭
November 23, 2021 in Suggest an Idea

If I leave a FamilySearch tab open for too long and then try to use it, it refreshes the whole page. I assume this is due to credentials expiring and having to be re-authenticated. It's a small annoyance on most pages, but on messages it's really bad, because it deletes any pending message.

On multiple occasions I've taken time, perhaps too long, to write a message, and when I try to send it, it tells me it can't and then immediately reloads the page, and the message is gone. It's frustrating and bad user experience, as I have to rewrite something that may have taken me a while to write.

Tagged:
  • New
  • #FamilySearch
1
1
Up Down
1 votes

New · Last Updated November 23, 2021

Comments

  • Brett .
    Brett . ✭✭✭✭✭
    November 23, 2021

    @GalenH

    FYI

    Welcome to the "Community.FamilySearch" Forum.

    I am just another 'lowly' User/Patron ...

    You are not alone ...

    Most of us, at some stage, have experienced such ...

    [ And, often, more than once ... ]

    And ...

    NOT only, in "User Messaging", in 'FamilySearch'; but, also, in many other places; where, some a amount of information/details, can be input (eg. "Life Sketch"; "Collaborate" - both, "Notes" & "Discussions"; "Reason Statements"; "Merges"/"Combines"; etc)

    But ...

    That Said ...

    MOST of us, have LEARNT, by NOW ...

    PREPARE such "Text", in a "Text Editor" (even, something; as, simple, as "Notepad"), other than, trying to "Type" such directly, into the likes of, "User Messaging"; "Life Sketch"; "Collaborate" - both, "Notes" & "Discussions"; "Reason Statements"; "Merges"/"Combines"; etc.

    In other words ...

    PREPARE such "Text", in a "Text Editor"; then , simply, "Copy"; and, "Paste", the result, from that "Text Editor", into the likes of, "User Messaging"; "Life Sketch"; "Collaborate" - both, "Notes" & "Discussions"; "Reason Statements"; "Merges"/"Combines"; etc.

    That 'Workaround', works PERFECTLY fine ...

    As an aside ...

    Due to, "Security"; and, "Privacy" ...

    I would humbly suggest, that 'FamilySearch' would NOT "Wave" (and/or, "Change"), the 'Time-out', just for ONE (or, even, a couple) of page(s)/screen(s).

    Especially, when there is a PERFECTLY; good; and, acceptable, 'Workaround' ...

    Sorry ...

    Just my thoughts.

    Brett

    ps: But, that said, who knows, what will happen (ie. be available), in the future ... we can but live in hope ...

    .

    0
  • Paul W
    Paul W ✭✭✭✭✭
    November 23, 2021

    It would still be a help if a warning message along the lines of "You are about to be timed-out" could be displayed, with a link to opt to carry on. I find this on many websites I use (that need a sign-in). Of course, a problem would still arise if you took some time away from the device - unless a fixed "You have been timed-out" could be programmed to appear.

    1
Clear
No Groups Found

Categories

  • 28.7K All Categories
  • 23K FamilySearch Help
  • 115 Get Involved
  • 2.6K General Questions
  • 428 FamilySearch Center
  • 436 FamilySearch Account
  • 4.2K Family Tree
  • 3.2K Search
  • 4.5K Indexing
  • 596 Memories
  • 6.2K Temple
  • 311 Other Languages
  • 34 Community News
  • 6.4K Suggest an Idea
  • Groups