Restricted Photos
I have two letters that I posted and "Restricted" immediately was posted on them.
Can the restriction be moved. What do I need to do to remove these restrictions.
An email was not received.
Answers
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@DeloresNelson Your question has been forwarded to a specialty team for review and resolution, and is now in progress. You may be contacted by this team should they require more information. This team will send you a private message when they have concluded their research.
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The following article may be helpful.
https://www.familysearch.org/en/help/helpcenter/article/why-does-it-say-that-my-photo-is-restricted
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I cannot imagine any rule restricting a sweet grand daughter writing a sweet and loving note to her Grandmother.
This needs a "human read".
Thank you
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I still have no idea why this letter was restricted
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Hello @DeloresNelson
You mentioned you did not receive an email notification of the restriction. Check your account settings to see if the email associated with the account is the one you currently use. If not, can you access the old email? In order to get a "human" to look at the memory, you need to reply to the email and ask that the memory be reviewed again.
You can also try to upload the memory a second time and see what happens. The first pass on all memory items is an automated mechanical one.
Good luck.
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Hello @DeloresNelson,
If you did not receive an email regarding your image that was restricted, did you check in your Spam or Trash folder? Sometimes things are there.
Also, make sure your email address is up to date in your FamilySearch Settings.
Best Wishes!
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This happened to me 2 days ago and I responded to the email requesting a "real" person look at the image. I received a response that the image will be unrestricted within the next 30 days.
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yes - the restrictions are initially done by a non human automated process.
BUT the easiest solution in my experience is
SIMPLY reply to the email you get with only three words
"Restricted in Error"
and 9 times out of 10 this simple email will get the item unrestricted and it is usually within 24 hours and immediate after that - I have never had to wait more than a day or so.
Be sure to look in your junk/clutter/spam folders
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if you don't seem to get/find the email to reply to.
you may try sending a request to this email below with the specific url of the item in question
fssupport@msg.familysearch.org
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Delores
I am just another 'lowly' User/Patron ...
Just in passing ...
Just so that you are aware ...
That URL, that you just posted, is a generic (and, specific) URL, for each of us, individually.
That URL, takes each of us, individually, to Our OWN "Gallery".
In other words, NO Other User/Patron, will be able to either, 'see'; or, access, Your "Gallery".
Brett
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following up with Brett
yes - to get the correct URL - you have to use the SHARE option on the specific link
contrary to what is normally the way it works - in the case of FS memories - you cant just copy and paste the browser url - (due to how FS programmed the way it works)
even if you are "sitting on a specific memories item) the url that you see and (would normally copy and paste) is NOT really the url for the item
the only way to get the url for the specific item - is to use the "share" option / link.
(I make the same mistake all the time - in just copying and pasting from the browser url - but it doesnt work for FS Memories)
this is what the URL for a specific item looks like:
https://www.familysearch.org/photos/artifacts/134582517?cid=mem_copy
the "share" link you will see right under the item description.
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BUT -- also be aware -- even if you do get the correct URL
for a restricted image - the only people that will be able to see it are FS tech support
people like me and Brett and all the other people her in commonity - will not be able to link to a restricted image.
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@Dennis J Yancey I, too noticed that URL took me to my own set of images. However, I have an album and if I copy the URL from inside the album and send it to others, they can see it. I posted the URL for my album "The Ledger, Life in Bruceville, Knox County, Indiana from 1830 to 1890." in a Knox County, Indiana Genealogy Facebook page (album url below), and got quite a bit of positive feedback. So I know at the album level it is not generic.
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yes album url's are not generic - but speciifc .
but if you have 100 items in an album - and you are trying to point someone at a specific ONE item - that URL doesnt do it - you need the "share" url.
but in Dolores case - the item was not in an album - thus it was a just a generic url.
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