Home› Welcome to the FamilySearch Community!› FamilySearch Help› Indexing

Error message

LORRAINETESSIER
LORRAINETESSIER ✭
November 8, 2021 in Indexing

Hi, I am new to this. Every batch I pick I get the " ! Batch cannot be loaded". What am I doing wrong?

0

Answers

  • genthusiast
    genthusiast ✭✭✭✭✭
    November 9, 2021

    It's probably nothing you are doing wrong - just some setting or conflict in the computer at this point.

    Question(s): So you have never been able to open a batch successfully?

    Have you tried Resetting FamilySearch Cookies? You can do so here: https://www.familysearch.org/cookies

    Once you do that try logging out and logging back in and opening a previously downloaded batch or returning all the batches and downloading a new one.

    By the way, what operating system and browser are you using?

    Have you tried shutting down the computer, then restarting after a few minutes?

    1
Clear
No Groups Found

Categories

  • 28.5K All Categories
  • 22.9K FamilySearch Help
  • 114 Get Involved
  • 2.6K General Questions
  • 423 FamilySearch Center
  • 432 FamilySearch Account
  • 4.1K Family Tree
  • 3.2K Search
  • 4.5K Indexing
  • 592 Memories
  • 6.1K Temple
  • 309 Other Languages
  • 34 Community News
  • 6.4K Suggest an Idea
  • Groups