Home› Welcome to the FamilySearch Community!› Ask a Question› Get Involved/Indexing

Error message

Options
  • Mute
LORRAINETESSIER
LORRAINETESSIER ✭
November 9, 2021 edited August 19, 2024 in Get Involved/Indexing

Hi, I am new to this. Every batch I pick I get the " ! Batch cannot be loaded". What am I doing wrong?

0

Answers

  • genthusiast
    genthusiast ✭✭✭✭✭
    November 9, 2021

    It's probably nothing you are doing wrong - just some setting or conflict in the computer at this point.

    Question(s): So you have never been able to open a batch successfully?

    Have you tried Resetting FamilySearch Cookies? You can do so here: https://www.familysearch.org/cookies

    Once you do that try logging out and logging back in and opening a previously downloaded batch or returning all the batches and downloading a new one.

    By the way, what operating system and browser are you using?

    Have you tried shutting down the computer, then restarting after a few minutes?

    1
This discussion has been closed.
Clear
No Groups Found

Categories

  • All Categories
  • 43.3K Ask a Question
  • 3.4K General Questions
  • 576 FamilySearch Center
  • 6.8K Get Involved/Indexing
  • 653 FamilySearch Account
  • 6.6K Family Tree
  • 5.2K Search
  • 1K Memories
  • 2 Suggest an Idea
  • 480 Other Languages
  • 62 Community News
  • Groups