Error message

LORRAINETESSIER

Hi, I am new to this. Every batch I pick I get the " ! Batch cannot be loaded". What am I doing wrong?

genthusiast

It's probably nothing you are doing wrong - just some setting or conflict in the computer at this point.

Question(s): So you have never been able to open a batch successfully?

Have you tried Resetting FamilySearch Cookies? You can do so here: https://www.familysearch.org/cookies

Once you do that try logging out and logging back in and opening a previously downloaded batch or returning all the batches and downloading a new one.

By the way, what operating system and browser are you using?

Have you tried shutting down the computer, then restarting after a few minutes?