The Lexmark scan to computer and scan to FamilySearch.

StanGibb

Lots of requests to use those functions. Is anyone working on these problems? Any idea if they are going to get solved and when?

Jaelene Starr

This issue has now been fixed, but you need to call Family History Center support to have one of their tech people to update the printer and then install the new software.

genbug08

Scan to Family Search does not work on MX611 and earlier Printers and fails to authenticate. This is a known issue and the ONLY workaround we have is to SCAN to a USB on the printer. Then take the USB to a computer and upload the scanned documents and Pictures to Family Search.

The Lexmark MX622 does NOT have the issue and those printers should scan to Family Search with no issues.

We have no estimated time of when this will be resolved but the engineers are working with Lexmark to get a resolution as quickly as they can.

This is a quote by Ken Richins - NAO Tech Support Lead.

There is more discussion on this topic in the Tech Support group.

Family History Centers Technical Support (North America) — FamilySearch Community

CHold

@StanGibb

I agree with @genbug08 for now the ONLY workaround we have is to SCAN to a USB on the printer. Then take the USB to a computer and upload the scanned documents and Pictures to Family Search.

I have done this several times with patrons at our FHC. It is a little more time consuming but it works. You can scan several documents and or photos to from the printer to the USB drive and then take the USB Drive to the computer and upload those scanned docs. I have even used the snipping tool that is on every computer to adjust the photos or docs before uploading them into FamilySearch. The snipping tool is usually pinned to the tool bar on most computers in the FHC and looks like either of these two icons.

snipping tool.JPG

If the snipping tool is not pinned to the tool bar you can find it by clicking on the windows icon on the lower left of the computer and then scroll down to the S section. It will be there and then you can pin it to the tool bar for easier access.

Hopefully that will help.

Thank you for contacting FamilySearch. It has been a pleasure helping you. Best wishes as you continue finding records for your family.

George Ezell Legg e

When the icon on authenticate fails we found that the time on the printer was not correct. You need to go into Security Settings and make sure the time is correct.

Bro. Legge