Merging two individuals and getting an error of "unknown individuals" and "no valid ID"
I am trying to merge Currence Pratt (M3ZT-Y5V) with a duplicate Currence Pratt (MHJS-B46) listed as her sister to the same parents. Under tools it lists a possible duplicate and when I try to merge them (trying both the merge tool or physically typing in their ID numbers) I get an error that shows [Unknown Name] for both individuals and "unknown" for their ID numbers. Also a merge warning that states "At least 1 of the 2 people cannot be found. Include valid IDs." Could use some help here. Thanks
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Paul W ✭✭✭✭✭
There appears to be a temporary problem with the merge process. Hopefully this will be passed to the engineers if it does not resolve itself.
Is CDBurk another of your user names?0
Thank you for bringing this issue to our attention. We will forward your concern to our Engineers.