Help needed - computer issue that affected tree
In my Bensch family tree I was sorting the Klabunde branch (paternal grandmother line) when suddenly the main name and generation were repeated several times thus making a total mess. Could FamilySearch rectify this, if possible. I need to delete the continuous generations that repeat the information and I believe also the repeated attachments.
I am really sorry and don't understand how this 'glitch' occurred.
If I understand correctly you have a "loop" in your pedigree. where a child is listed as a parent of his parent so it keeps going back and forth. This article will help you:
If you need further help, please post below.
Your question will be forwarded to a Family Tree team for review and assistance. You may be contacted by that team if they need more information.
Also, as @886EZL indicated it appears that you have a Looping Pedigree issue. Review the article that @886EZL provided. If you are still having problems please provide the FamilySearch ID for Klabunde branch of your tree where the looping begins. More than likely you will need to change some parent to child relationships and here is the article to assist you with that. https://www.familysearch.org/en/help/helpcenter/article/how-do-i-correct-parent-child-relationships-in-family-tree
If you are near a Family History Center the consultants there can assist you as well. Here is a link to help you find the nearest Family History Center. https://www.familysearch.org/help/fhcenters/locations/centerlocator
Hopefully this will help.
Thank you for contacting FamilySearch. It has been a pleasure helping you. Best wishes as you continue finding records for your family.1
yes. Thank you . this is exactly what occurred. I have repeatedly read the instructions but get lost in following them. If you are able to help that would be fabulous :)0
Dear Dagmar, I will send you a private message so we can make contact with each other. Please check the envelope in the top right corner of Community to see the private message. Thanks!0
Hello Again: I tried to merge some people but I'm told that I cannot merge parents and children. The beginning of the loop is at klabunde ID K1WJ - B24 and K1WJ - WVZ.
If you see the tree the "loop" is continuous and there is a large mess.
Thank you, Dagmar, for the details. We will send a private message with specific steps to resolve the loop. Please check your envelope in a few minutes.0