Where is all my work gone

EithneO'Neill

I have spent hours doing my family tree, 4 generations with many siblings and their spouses and sibling, DOB and death dates, its all gone , wiped and i don't know why or how. Can you help, my work was saved and now its only has me and my family saved. Very frustrating. Thanks Eithne

Julia Szent-Györgyi

Are you speaking about FamilySearch's Family Tree, the communal, open-edit, "one world" tree that we can all work on together?

If so, what does the Change Log ("show all" under Latest Changes, in the right-hand column of a profile's Details page) say for the currently-furthest generation? It sounds like someone removed a relationship; restoring it should get back your people. But whatever the details, rest assured that your work isn't lost: it's virtually impossible to actually delete anything from the Tree, and it is completely impossible for other people to delete your work.

Brett .

@EithneO'Neill

Eithne

Welcome to the "community.FamilySearch" Forum.

I am just another 'lowly' User/Patron ...

Just quickly, for starters, in passing ...

Provided that you are referring to "Family Tree", of 'FamilySearch' ...

Take a 'look' at "My Contributions" ...

▬ TOP Line Menu, select "Family Tree"

▬ When "Drop Down" appears, go down to the Bottom/Last option ("My Contributions")

▬ Select "My Contributions"

▬ The SECOND 'Tab' is "My Changes" (and, select that if not already selected)

Take a 'look' through your "Changes" ...

Question: Is most of the Work that you have been doing, listed there.

Please advise.

Brett

bathompson

Hello @EithneO'Neill,

Here is one thing that could cause your tree to "disappear". Do you have more than one account in FamilySearch? Sometimes people do not remember creating a second account and then it appears that all of the work previously done is gone.

To find out if there is more that one account associated with your email, use the reset password process even though you know the password. Then you will get an email listing the User Name(s) associated with the account.

• In the upper right corner of the FamilySearch website, click Sign In.
• Click password beneath the Password field.

• Email: Enter your email address. An email with all of the usernames associated with that email account comes to you. Open the email, and click the username that you want to use.

  If you have duplicate accounts, you can delete the one with the least information in it by the following process:

  https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-my-familysearch-account

  Hope this helps. If not, please let us know.

  Best Wishes!