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Where is all my work gone

EithneO'Neill
EithneO'Neill ✭
October 25, 2021 in Family Tree

I have spent hours doing my family tree, 4 generations with many siblings and their spouses and sibling, DOB and death dates, its all gone , wiped and i don't know why or how. Can you help, my work was saved and now its only has me and my family saved. Very frustrating. Thanks Eithne

Tagged:
  • lost information on my Tree
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Answers

  • Julia Szent-Györgyi
    Julia Szent-Györgyi ✭✭✭✭✭
    October 25, 2021

    Are you speaking about FamilySearch's Family Tree, the communal, open-edit, "one world" tree that we can all work on together?

    If so, what does the Change Log ("show all" under Latest Changes, in the right-hand column of a profile's Details page) say for the currently-furthest generation? It sounds like someone removed a relationship; restoring it should get back your people. But whatever the details, rest assured that your work isn't lost: it's virtually impossible to actually delete anything from the Tree, and it is completely impossible for other people to delete your work.

    0
  • Brett .
    Brett . ✭✭✭✭✭
    October 25, 2021 edited October 25, 2021

    @EithneO'Neill

    Eithne

    Welcome to the "community.FamilySearch" Forum.

    I am just another 'lowly' User/Patron ...

    Just quickly, for starters, in passing ...

    Provided that you are referring to "Family Tree", of 'FamilySearch' ...

    Take a 'look' at "My Contributions" ...

    image.png

    ▬ TOP Line Menu, select "Family Tree"

    ▬ When "Drop Down" appears, go down to the Bottom/Last option ("My Contributions")

    ▬ Select "My Contributions"

    ▬ The SECOND 'Tab' is "My Changes" (and, select that if not already selected)

    Take a 'look' through your "Changes" ...

    Question: Is most of the Work that you have been doing, listed there.

    Please advise.

    Brett

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  • bathompson
    bathompson ✭✭✭
    October 25, 2021

    Hello @EithneO'Neill,

    Here is one thing that could cause your tree to "disappear". Do you have more than one account in FamilySearch? Sometimes people do not remember creating a second account and then it appears that all of the work previously done is gone.

    To find out if there is more that one account associated with your email, use the reset password process even though you know the password. Then you will get an email listing the User Name(s) associated with the account.

    • In the upper right corner of the FamilySearch website, click Sign In.
    • Click password beneath the Password field.
    • Email: Enter your email address. An email with all of the usernames associated with that email account comes to you. Open the email, and click the username that you want to use.

      If you have duplicate accounts, you can delete the one with the least information in it by the following process:

      https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-my-familysearch-account

      Hope this helps. If not, please let us know.

      Best Wishes!

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