when i load on to index , i keep getting "image currently unavailable, internal server error"

AAleixo

im not techy , what does it mean and how do i fix it?

Barney, Tyson John

The same thing happened to me at about the same time, but I got out of the batch and then went back in, and then they loaded, so I'd recommend leaving the batch and then entering it again to see if that fixes it.

Mirevo

You may want to clear your cache or cookie in these circumstances:

• Your computer does not respond quickly and efficiently.
• Data on FamilySearch displays poorly or not at all.

Steps (website)

If you clear all cookies, it can affect your access to other websites. Try these steps first:

1. Make sure you use a supported Internet browser.( Google Chrome, Firefox fox, Microsoft edge, and if Apple use Safari). You can change to either one of them.
2. Delete just the cookies that FamilySearch uses.
   1. Go to https://FamilySearch.org/cookies.
   2. When the message Reset your cookies? appears, click Yes.
3. If the problem persist then restart your computer.

We hope it can be solved soon.

jessemichaelbardsley1

The same thing happened to me. I was doing indexing on a batch of naturalization records from Missouri. I went in and out of the batch, but then it started happening again. I used the browser reload button, and that fixed it temporarily. I just upgraded to Windows 11, don't know if that has anything to do with it.

AAleixo

I tried all those things. The only things that work are the batches that were loaded before today.

Susan Ann Mullen

What browser are you using? You might try switching browsers. That often helps with these type of issues. Let us know if that worked, please?

lonadvonnebentley1

Thanks I am also having the same issue. I have reloaded and went out of the batch a few times and still the same thing. So do appreciate any advice.

lonadvonnebentley1

cookies for the site helped me thanks for that

Melissa S Himes

The internal server error is a problem with the web-server you are trying to contact, not your computer. I have been getting them all day on FamilySearch. Sundays are very busy and the servers more than likely can't handle the traffic. Internal Server Errors will clear themselves up without any work on your part. So, it is probably a coincidence that clearing the cookies helped although it is good practice just to do that and clear your browsers periodically to keep your computer at peak performance.

AAleixo

I cleared all my cookies which included all my passwords and cache. problem was not solved. Did it again. nothing improved. I turned off computer and restarted. Reentered all my passwords. Nothing improved. This is terrible. I really liked getting help over the phone. what else can i do. I have indexed and reviewed over a million. I hate to give it up. I totally dislike the other formats . I only like the data entry format.

Susan Ann Mullen

You are still having the same issue a year later?

Melissa S Himes

Have you made sure that your browser is compatible with indexing and that your computer's operating system is up to date? Here is a help article. You can learn more about updating the browser and operating system by using the Help Tabs on your computer.

https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible