Problem with attaching a record

mardeanchandler1

I have been trying to attach records to several people and when I get to the page for attaching, the graph comes up but then there is only a wait circle that never goes away and no names or information fills the graph. I usually spend several hours a week on family search attaching records to family members and have not been able to do anything because of this problem.

mardeanchandler1

This is still a problem... It has been almost a month. My computer has updated but this is still not working. There is a bug somewhere in the last few months of Family Search updates.

Brett .

@mardeanchandler1

FYI

I am just another 'lowly' User/Patron ...

Just in passing ...

Providing that you are referring to, 'Family Tree", of 'FamilySearch' ...

Many of us, do not appear, to be experiencing, the problem/issue, that you are experiencing ...

Question(s)

▬ What are you using, (1) the ORIGINAL "Computer" Web version; or, (2) the "Mobile" Application version?

And ...

Referencing the ORIGINAL "Computer" Web version ...

▬ What, "Browser"; and, "Operating System", are you using?

▬ Are the, "Browser"; and, "Operating System", up-to-date with the Latest (or, next to Latest) version of them?

The preferred "Browsers," for use, with 'FamilySearch', are:

Regardless of the operating system you use, our website works with these fully supported browsers:

Apple Safari—the current version and one previous

Google Chrome—the current version and one previous

Microsoft Edge—the current version and one previous

Mozilla Firefox—the current version and one previous

This is an "Oldie"; and, sometimes, still a "Goodie" ...

▬ Have you tried "Clearing" your "Cookies"; &, "Cache", of your "Browser" (&, sometimes "Browsing History").

Here are some "Knowledge Articles", in 'FamilySearch':

Which internet browsers are compatible?

https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible

https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible

How do I delete cookies from FamilySearch?

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

How do I set my cookie preferences?

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-set-my-cookie-preferences

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-set-my-cookie-preferences

How do I delete all of the cookies and temporary files stored by my internet browser?

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

Good Luck,

I do not if any of this will help/assist; but, I hope it may.

Brett

mardeanchandler1

Thank You Brett, I cleared all the cookies and it works! I have never had that problem before in 7 years. I have a current supported browser. Thank You again:) Back to work!

mardeanchandler1

Now two weeks later and the attaching page is not working again. I even cleared the cookies again and it is still not working. This is very frustrating. I have tried to work nearly everyday for the past seven years and now am not able to do anything.

dontiknowyou

https://community.familysearch.org/en/discussion/comment/409780#Comment_409780

It's not you and cookies have nothing to do with it. I was experiencing the same bug on Nov 28, 2021 but not now, a few days later. I hope it lasts.