Contacting Support
Several times in the past I have encountered a situation where permission was required to reserve ordinances, but that was in error because the person had been born more than 110 years ago. In those situations it was a simple matter to contact FS Support with all of the identifying information and within a day or two I would have the situation resolved. Now things have changed and I have no idea how to correct this error in FS. Could someone please let me know how to do this?
Answers
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Brian
Welcome to the "Community.FamilySearch" Forum.
I am just another 'lowly' User/Patron ...
[ And, I happen to be a Member of the Church ... ]
FYI
Unfortunately ...
Due to the recent 'Demise', of the 'FamilySearch' "Support" Case Management System, earlier this Year (which is NO more), we can NO LONGER submit 'FamilySearch' "Support" Cases; which, were, essentially, ("Private") 'Messages" directly to 'FamilySearch' "Support".
But ...
That Said ...
You can STILL "Contact" that of 'FamilySearch' "Support".
The ONLY difference is that you NO LONGER submit a 'FamilySearch "Support" Case.
[ Where you were issued with a 'FamilySearch "Support" Case Number ... ]
Now ...
That Said ...
As such ...
Here is a "Knowledge Article" in 'FamilySearch'
Contact Support
https://www.familysearch.org/help/helpcenter/article/contact-familysearch-support
Depending on one's location in the World ...
We can either:
(1) For a "Private" communication ...
Contact 'FamilySearch' "Support" DIRECTLY via the,
(a) Telephone; and,
(b) an "Live ('On-Line') "Chat"
To keep the communication "Private", if you are directed back to this "Community.FamilySearch" Forum, insist that you do not want to do so; and, prefer that the matter be handled "Privately".
Whereas,
(2) For a communication is "Public" view ...
'Post' HERE in "Community.FamilySearch" Forum; and, HOPEFULLY, the "Moderators" [ ie. 'FamilySearch' "Support" (Personnel) ] HERE in this Forum, can TAKE the MATTER directly into the workings of 'FamilySearch' "Support", to help/assist you; and, communicate with you "Privately" via/through either, ("Private") 'Messaging' in 'FamilySearch' (or, the "Community.FamilySearch" Forum); and/or, DIRECT "E-mail".
And ...
IF, you want, keep any 'Post' here, in the "Community.FamilySearch" Forum, to a minimum, devoid of, "Personal" Information about one's self; and, even, not providing information about any Ancestors, just a precis of the matter; and, requesting a "Private" communication directly from 'FamilySearch' "Support" (Personnel).
Now ...
That Said ...
As such ...
Please be aware, that in this "Community.FamilySearch" Forum, the place to submit, matters pertaining to Help / Assistance in "Temple" Work is ...
"Q and A" Section
'Category' = Temple
Home > Help Center Categories > Temple
Temple
https://community.familysearch.org/en/categories/temple-support
Where, the "Moderators" [ ie. 'FamilySearch' "Support" (Personnel) ], can take the matter into the workings of 'FamilySearch' "Support", to help/assist you.
I hope that this helps.
Brett
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