Help Centre. Pop-Up (Modal) Window. Function: "See All Results". NOT populating opening in NEW Tab

Brett .

'FamilySearch'

Subject: "Help Centre". "Pop-Up" ("Modal") 'Window'. Function: "See All Results". NO populating when opening in NEW 'Tab' 

FYI

There is now (ie. of late) POSSIBLY a MINOR Fault/Flaw with regards the "Help Centre" ...

When one accesses "Help" [ ie. "Question Mark" in 'Circle' Icon ]; where, the "Pop-Up" ("Modal") 'Window', for the "Help Centre" appears, when one 'Types' some 'Text', into the "Input" Filed [ ie. where the "Magnifying Glass" icon appears ]; and, some POSSIBLE "Articles" appear ...

IF, one selects the "See All Results" [ ie. "Square" with 'Arrow' point upwards (Top Right) ]; THEN, the resulting 'Tab' that "Opens" is NO LONGER 'populated' with the POSSBILE "Articles" that appeared, ALL one gets NOW is a GENERIC "Help Centre", awaiting "Input".

Please be advised, that I have confirm this problem/issue, in THREE (x3) DIFFERENT "Browsers" ...

▬ 'Google' "Chrome"; and/or

▬ 'Mozilla' "FireFox"; and/or,

▬ 'Microsoft' "Edge",

ALL, with the "Operating System", of 'Microsoft' "Windows 10'

And, where ALL Browsers (and, "Operating System") were up-to-date with the "Latest" versions.

Question: Is this a "Change" to the Functionality of the "Help Centre"; or, is this a MINOR Fault/Flaw, that has 'crept in'?

Can you please advise, if such is a "Change" to the Functionality of the "Help Centre".

Or, if this is a MINOR Fault/Flaw, that has 'crept in' (to the "Help Centre"), can that be addressed/fixed.

'Thank You' in advance.

Submitted for your immediate, information; attention; and, consideration.

Kind Regards.

MAY THE LORD BLESS YOU IN THIS IMPORTANT WORK

Yours Faithfully,

Brett

Brett .

'FamilySearch'

FYI

Related Post ...

FamilySearch Help

Category = Suggest an Idea ( ie. 'Feedback' )

HOME > FAMILYSEARCH HELP > SUGGEST AN IDEA

Help Center search problem

While doing a search in the Help Center I can only view the first page of results.

When I click the arrow for the next page, I get again page 1 of different amount of numbers than in the first page of my search and also knowledge articles do not match. After that when I click the next arrow, I get the same search results every time and my search words no longer show up in the search bar.

I have tried with two different computers and with Microsoft Edge and Google Chrome.

https://community.familysearch.org/en/discussion/108168/help-center-search-problem

https://community.familysearch.org/en/discussion/108168/help-center-search-problem

Brett

Mark McLemore

@Brett . - I've reported this issue to engineering. Thanks for reporting this, and for the detailed information you provided.