Solving interface issue - start up page and adding ancestors is not working
After I log in, the initial page does not come up - it just goes into a spin that never stops. I can get in familysearch.com if I highlight one of the areas like "memories", etc. When I go to address a hint, I'm unable to do so due to the page that comes up is out of focus, overlapping, etc. Please help! Who can I work with to resolve?
Thank you for any assistance.
Sue Pearson,
Answers
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Susan
I am just another 'lowly' User/Patron ...
Just in passing ...
Question: What, "Brower"; and, "Operating System", are you using?
Is the "Brower" compatible with 'FamilySearch'?
Are the, "Brower"; and, "Operating System", BOTH up-to-date with the latest version of each?
Please advise.
As ...
IF, a "Brower" is not one of those that is FULLY compatible with 'FamilySearch'; and/or, the, "Brower"; and/or, "Operating System", are NOT up-to-date with the latest version (or, the one previous to the latest version) of each; THEN, there can be problems/issue with 'FamilySearch.
And ...
Another thing, if the aforementioned are OK ...
Sometimes it helps to "Clear" the, "Cookies"; "Cache"; and, "Browsing History", from one's Computer.
As, such gets 'clogged' with OLD data/material that can affect CURRENT versions/operations/programmes.
Plus ...
Please be aware, that "Pop-Up" Blockers can often causing problem/issues.
Here are some "Knowledge Articles" in 'FamilySearch':
Which internet browsers are compatible?
https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible
How do I delete cookies from FamilySearch?
https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch
How do I set my cookie preferences?
https://www.familysearch.org/en/help/helpcenter/article/how-do-i-set-my-cookie-preferences
How do I keep pop-up blockers from causing issues?
How do I delete all of the cookies and temporary files stored by my internet browser?
I hope this may help.
Brett
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