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Solving interface issue - start up page and adding ancestors is not working

Susan Pearson_1
Susan Pearson_1 ✭
October 22, 2021 edited July 18, 2024 in Family Tree

After I log in, the initial page does not come up - it just goes into a spin that never stops. I can get in familysearch.com if I highlight one of the areas like "memories", etc. When I go to address a hint, I'm unable to do so due to the page that comes up is out of focus, overlapping, etc. Please help! Who can I work with to resolve?

Thank you for any assistance.

Sue Pearson,

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  • Brett .
    Brett . ✭✭✭✭✭
    October 22, 2021

    @Susan Pearson_1

    Susan

    I am just another 'lowly' User/Patron ...

    Just in passing ...

    Question: What, "Brower"; and, "Operating System", are you using?

    Is the "Brower" compatible with 'FamilySearch'?

    Are the, "Brower"; and, "Operating System", BOTH up-to-date with the latest version of each?

    Please advise.

    As ...

    IF, a "Brower" is not one of those that is FULLY compatible with 'FamilySearch'; and/or, the, "Brower"; and/or, "Operating System", are NOT up-to-date with the latest version (or, the one previous to the latest version) of each; THEN, there can be problems/issue with 'FamilySearch.

    And ...

    Another thing, if the aforementioned are OK ...

    Sometimes it helps to "Clear" the, "Cookies"; "Cache"; and, "Browsing History", from one's Computer.

    As, such gets 'clogged' with OLD data/material that can affect CURRENT versions/operations/programmes.

    Plus ...

    Please be aware, that "Pop-Up" Blockers can often causing problem/issues.

    Here are some "Knowledge Articles" in 'FamilySearch':

    Which internet browsers are compatible?

    https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible

    https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible

    How do I delete cookies from FamilySearch?

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

    How do I set my cookie preferences?

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-set-my-cookie-preferences

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-set-my-cookie-preferences

    How do I keep pop-up blockers from causing issues?

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-keep-pop-up-blockers-from-causing-issues

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-keep-pop-up-blockers-from-causing-issues

    How do I delete all of the cookies and temporary files stored by my internet browser?

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

    I hope this may help.

    Brett

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