how do i recover the account name that has relations? the one appearing is supposed to be deleted.
Answers
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Cheryl
Welcome to the "Community.FamilySearch" Forum.
I am just another 'lowly' User/Patron ...
Question: WHO exactly are you trying in "Recover"?
▬ an individual/person, in "Family Tree", of 'FamilySearch'; or,
▬ a User/Patron, of "Family Tree", of 'FamilySearch'.
As, that particular 'FamilySearch' Account, clearly appears to be that, of the Account holder.
[ ie. the Photograph in the ("Portrait") 'Pedigree'; and, the 'Avatar' of the User/Patron, are the SAME ]
Please advise.
Your post is somewhat confusing.
Brett
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All
FYY
Related (Recent) post ...
"Q and A" Section
'Category' = FamilySearch Community
Home > Help Center Categories > FamilySearch Community
NEW INFORMATION MUST BE VERIFIED BY RELATIVES
Brett
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Hi Brett. Actually, i cant remember when, I edited my account info, however, i discovered it created a new one but. The old account, has links with my relatives that i made, but the other account name with same picture has no relativesw. I am supposed to remove that one with no relatives. Is it still confusing?
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Cheryl
FYI
The best thing to do, is to contact 'FamilySearch' "Support"; and, have them "Merge"/"Combine", your Two (x2) 'FamilySearch' Accounts, into one.
That way everything that was in each, will be in the "Merged"/"Combined" 'Account'.
Brett
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Cheryl
Personally ...
I would contact 'FamilySearch' "Support" via/through a Telephone call ...
The choice is yours ...
Here is a "Knowledge Article" in 'FamilySearch':
Contact Support
https://www.familysearch.org/help/helpcenter/article/contact-familysearch-support
Depending on one's location in the World ...
We can either:
(1) For a "Private" communication ...
Contact 'FamilySearch' "Support" DIRECTLY via the,
(a) Telephone; and,
(b) an "Live ('On-Line') "Chat"
To keep the communication "Private", if you are directed back to this "Community.FamilySearch" Forum, insist that you do not want to do so; and, prefer that the matter be handled "Privately".
Whereas,
[ As you have done here ... ]
(2) For a communication is "Public" view ...
'Post' HERE in "Community.FamilySearch" Forum; and, HOPEFULLY, the "Moderators" [ ie. 'FamilySearch' "Support" (Personnel) ] HERE in this Forum, can TAKE the MATTER directly into the workings of 'FamilySearch' "Support", to help/assist you; and, communicate with you "Privately" via/through either, ("Private") 'Messaging' in 'FamilySearch' (or, the "Community.FamilySearch" Forum); and/or, DIRECT "E-mail".
And ...
IF, you want, keep any 'Post' here, in the "Community.FamilySearch" Forum, to a minimum, devoid of, "Personal" Information about one's self; and, even, not providing information about any Ancestors, just a precis of the matter; and, requesting a "Private" communication directly from 'FamilySearch' "Support" (Personnel).
Hence, why I prefer a telephone call; and, keeping the matter "Private".
I hope this helps.
Brett
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What it sounds like to me is that you have somehow acquired two separate accounts on the FamilySearch website. If the one you signed in with is "empty", then you need to sign out and sign back in with the other account.
If you don't know the login for your account, I don't know what to suggest, beyond calling Support. They may be able to tell you all of the logins associated with your email address. (If they balk at revealing anything over the phone, you can suggest that they send the login name to the email address it's associated with.)
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Hello @CherylCarinoAgustin and @Brett,
FYI - according to information found in the Help Center, "If you have more than one FamilySearch account, we cannot merge them into a single account."
To avoid confusion, if you have more than one account, you should delete the one with the least information in it and keep the other.
Here is what you can try to find your accounts:
- In the upper right corner of the FamilySearch website, click Sign In.
- Do one of the following, depending on whether you have forgotten your username only, your password only, or both:
- Username only: Click username beneath the Password field.
- Password only: Click password beneath the Password field.
- Both: Click username beneath the Password field. Then, on the next screen, click the checkbox I do not remember my password.
- Select a recovery method based on information you provided during registration.
- Mobile: Enter your mobile number. A verification code goes to that number. Enter the verification code into the provided field, and click Continue.
- Email: Enter your email address. An email with all of the usernames associated with that email account comes to you. Open the email, and click the username that you want to use.
- Church Record Number: Enter your birth date and Church record number, and click OK.
- What happens next depends on whether you indicated you forgot:
- Username only: The sign-in page reappears, with your username automatically filled in. You can now enter your password, and sign in. Or if you find you also forgot your password, click password to reset your password.
- Password only: The option to reset your password appears.
- Both: The option to reset your password appears. Your username appears on the screen.
- If necessary, reset your password:
- Enter a new password.
- Verify the new password.
- Click Reset.
Best Wishes!
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FYI
That is NEW ...
Possibly DUE, to the "Separation" of, the Church Account; and, the 'FamilySearch" Account.
BECAUSE ...
Prior to that ...
IF, a User/Patron had more than ONE 'FamilySearch' Accounts; THEN, they could be "Merged"/"Combined".
I know; as, I (as, a go between) have help/assisted Users/Patrons, who were on the Telephone to the "Global Support Centre", while 'Accounts" were actually "Merged"/"Combined".
[ And, it DID NOT matter whether or not, one was a Member Account; and, one was a non-member Account. ]
Something, MUST have RECENTLY "Changed".
That is NOT good ...
In fact ...
IF, such is the case; THEN, that is VERY "Disappointing", indeed ...
Brett
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