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Server error

Dekmar
Dekmar ✭
October 18, 2021 in Suggest an Idea

I have opened 2 batches for review:-

Barbados—Church Records, 1849–1891[M3DN-XBX]

Barbados—Church Records, 1849–1891[M3DN-XLG]

The first one partially generated and I commenced reviewing, but as I moved down the remainder had some sort of error and the image did not complete itself. I clicked on regenerate and it came up with "Internal Server error". I backed up to Web indexing and clicked on the same batch and the same message appeared. I then tried to open a new batch and also got the same message. I now have these 2 batches sitting on my computer screen. I will leave them there for FS to look at, but I will then return them tomorrow.

Derek Hall, South Australia

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New · Last Updated October 18, 2021

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  • Melissa S Himes
    Melissa S Himes ✭✭✭✭✭
    October 18, 2021 edited October 18, 2021

    An Internal Server Error just means you weren't connecting with the FamilySearch servers at the time. Maybe they were down or busy. It happens. I would shut down my computer as usual, and go back to review them making sure all of your corrections were made, and submit them. It looks like you made it through to Entry 5 on one of them, and Entry 8 on the other.

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