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francesgrant
francesgrant ✭
October 16, 2021 edited July 9, 2024 in General Questions

DNA is registered with my email on my daughters Ancestry account. Since then i have CHANGED my email. Trying to create my own Ancestry acct with this new email....but Ancestry website STILL recognizes the former email & will not let me create acct

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Answers

  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    October 16, 2021

    You need to contact Ancestry for assistance. https://support.ancestry.com/s/article/Contact-Us

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