IF, you are the "Stake, Temple and Family History Consultant -- Family History Centre" (ie. formerly: 'Director') of your Local "Family History Centre"; and, your Local "Family History Centre", is located, in "North America"; THEN, you may wish to consider, "Joining", the 'Group', in the "Groups" Section, of this "Community.FamilySearch" Forum; being, "Family History Center Technical Support (North America)"
The Scan to FamilySearch App has been an issue for sometime. May I recommend to you the Scan to Network App, which operates on the Lexmark 510de printer, and which—although this printer is a mono black and white model—does scan in colour!
The set up procedure is quite involved, but if you contact a member with some tech ability, to run the configuration, this scan feature can be set up quite quickly.
All the scanned images or documents, collect in uniquely named folders on the Desktop of one or more computers, which are accessed on the Lexmark Printer Screen to invoke scanning.
The items so collected can be printed or uploaded to FamilySearch, using the regular Memories interface.
As @DavidBeck1 indicated this is a known issue. I was in a Family History Center yesterday and assisted a patron in scanning her documents from the printer/scanner to a USB stick. There is a USB port on the printer. Get a USB stick and put it into the USB port then you can scan the items you need to the USB stick. Then you can take the USB stick to the computer in the FHC or to your home computer and move the document to the memory of the person. https://www.familysearch.org/help/helpcenter/article/how-do-i-upload-photos-or-documents-to-memories When you select the file where the scanned document is located you will need to look for the drive where the USB stick is located on your computer. Usually it is the E drive or D Drive. Then you can upload the memory as indicated in the help article listed above.
It will be nice when the scan to FamilySearch issue is fixed but we do not yet know when that will happen.
Hopefully this work around can help. Someone at your Family History Center should be able to help with that or they can call into FamilySearch support and select the Family History Center queue and we can assist.
We are here to help you in any way we can and want your experience with FamilySearch to be a positive one. Best wishes and success in continuing your family history research.
Answers
@YolandaTucker
Yolanda
I am just another 'lowly User/Patron ...
[ And, one who has been a Staff Member, of 'Family History Centres', of the Church, for a number of Years ... ]
Your "Family History Centre" is not alone.
That is a very good question ...
Here are just some post here in this "Community.FamilySearch" Forum.
FHC Lexmark printer connectivity
https://community.familysearch.org/en/discussion/81535/fhc-lexmark-printer-connectivity
Scanning to Family Search
https://community.familysearch.org/en/discussion/91858/scanning-to-family-search
Scan to Family Search does not work on MX611 and earlier Printers
https://community.familysearch.org/en/discussion/104004/scan-to-family-search-does-not-work-on-mx611-and-earlier-printers
Now ...
As an aside ...
IF, you are the "Stake, Temple and Family History Consultant -- Family History Centre" (ie. formerly: 'Director') of your Local "Family History Centre"; and, your Local "Family History Centre", is located, in "North America"; THEN, you may wish to consider, "Joining", the 'Group', in the "Groups" Section, of this "Community.FamilySearch" Forum; being, "Family History Center Technical Support (North America)"
https://community.familysearch.org/en/group/76-family-history-center-technical-support-north-america
Again ...
Your "Family History Centre" is not alone.
That is a very good question ...
Brett
@YolandaTucker
Hello,
The Scan to FamilySearch App has been an issue for sometime. May I recommend to you the Scan to Network App, which operates on the Lexmark 510de printer, and which—although this printer is a mono black and white model—does scan in colour!
The set up procedure is quite involved, but if you contact a member with some tech ability, to run the configuration, this scan feature can be set up quite quickly.
This Help Article explains what to do:
How to Configure the SCAN to NETWORK APP on a Family History Centre Lexmark Printer
All the scanned images or documents, collect in uniquely named folders on the Desktop of one or more computers, which are accessed on the Lexmark Printer Screen to invoke scanning.
The items so collected can be printed or uploaded to FamilySearch, using the regular Memories interface.
Wishing you success!
@YolandaTucker
As @DavidBeck1 indicated this is a known issue. I was in a Family History Center yesterday and assisted a patron in scanning her documents from the printer/scanner to a USB stick. There is a USB port on the printer. Get a USB stick and put it into the USB port then you can scan the items you need to the USB stick. Then you can take the USB stick to the computer in the FHC or to your home computer and move the document to the memory of the person. https://www.familysearch.org/help/helpcenter/article/how-do-i-upload-photos-or-documents-to-memories When you select the file where the scanned document is located you will need to look for the drive where the USB stick is located on your computer. Usually it is the E drive or D Drive. Then you can upload the memory as indicated in the help article listed above.
It will be nice when the scan to FamilySearch issue is fixed but we do not yet know when that will happen.
Hopefully this work around can help. Someone at your Family History Center should be able to help with that or they can call into FamilySearch support and select the Family History Center queue and we can assist.
We are here to help you in any way we can and want your experience with FamilySearch to be a positive one. Best wishes and success in continuing your family history research.