chat help

Pennyrose

I was wondering if family search did away with the help that you could get from someone on chat? I don't see it anymore, thank you

Lisa Kay Horlacher

They did do away with the chat. But you can post your question here. Everyone is very helpful. I do miss the Chat. 😥

Dellory Matthews

@Pennyrose

https://www.familysearch.org/help/helpcenter/article/contact-familysearch-support

Brett .

@Pennyrose

FYI

Contrary to the previous 'Answer'/"Comment' ...

'NO', 'FamilySearch', DID NOT. do away with the ability to either,

(1) Speak to a "Person" via the Telephone; and/or,

(2) Communicate through with a "Person" via a "Live ('On-Line') Chat".

It is STILL there, just NOT the same, as it used to be.

It is STILL through "Contact Us" ...

Steps ...

▬ Select the "Help"; that being ,the 'Question Mark' in the 'Circle', TOP Menu, 'right-hand-side/corner'

.... [ Any page/screen ... ]

▬ When the "Pop-Up" (ie. "Modal" 'Window') appears, go to the "Bottom" of that.

▬ Select "Contact Us".

That beings up, the "Knowledge Article", in 'FamilySearch', being:

Contact Support

https://www.familysearch.org/help/helpcenter/article/contact-familysearch-support

https://www.familysearch.org/help/helpcenter/article/contact-familysearch-support

Where, you should have, depending on you location in the World, the opportunity to either,

(1) Speak to a "Person" via the Telephone; and/or,

(2) Communicate with a "Person" via a "Live ("on-Line') Chat".

Just please be aware, that it may be suggested, during your, "Telephone Call"; and/or, "Live" ('On-Line') Chat", that you should use this "Community.FamilySearch" Forum.

But ...

That Said ...

You are not obliged to do so; and, can actually have the matter, 'Taken' by the 'FamilySearch' "Support" (Personnel), that take your, "Telephone Call"; and/or, "Live" ('On-Line') Chat".

And, Just please be aware, that 'FamilySearch' "Support" (Personnel), that takes your, "Telephone Call"; and/or, "Live" ('On-Line') Chat", may simply post your matter here directly in this "Community.FamilySearch" Forum, for help/assistance/guidance.

Brett

Rosemary Hill_1

I'm in a book of ChristChurch and it won't turn the page to go on. How do I do this?

Rose

Susan Ann Mullen

Rosemary Hill, It would be best to post your question in a new thread with a shared batch code, You will find the code at t he end of t he project name. We do appreciate if you post the project name along with the code.