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chat help

Pennyrose
Pennyrose ✭
October 14, 2021 edited August 20, 2024 in Get Involved/Indexing

I was wondering if family search did away with the help that you could get from someone on chat? I don't see it anymore, thank you

0

Answers

  • Lisa Kay Horlacher
    Lisa Kay Horlacher ✭✭✭
    October 14, 2021

    They did do away with the chat. But you can post your question here. Everyone is very helpful. I do miss the Chat. 😥

    0
  • Dellory Matthews
    Dellory Matthews ✭✭✭✭
    October 14, 2021

    @Pennyrose

    https://www.familysearch.org/help/helpcenter/article/contact-familysearch-support


    0
  • Brett .
    Brett . ✭✭✭✭✭
    October 14, 2021

    @Pennyrose

    FYI

    Contrary to the previous 'Answer'/"Comment' ...

    'NO', 'FamilySearch', DID NOT. do away with the ability to either,

    (1) Speak to a "Person" via the Telephone; and/or,

    (2) Communicate through with a "Person" via a "Live ('On-Line') Chat".

    It is STILL there, just NOT the same, as it used to be.

    It is STILL through "Contact Us" ...

    Steps ...

    ▬ Select the "Help"; that being ,the 'Question Mark' in the 'Circle', TOP Menu, 'right-hand-side/corner'

    .... [ Any page/screen ... ]

    ▬ When the "Pop-Up" (ie. "Modal" 'Window') appears, go to the "Bottom" of that.

    ▬ Select "Contact Us".

    That beings up, the "Knowledge Article", in 'FamilySearch', being:

    Contact Support

    https://www.familysearch.org/help/helpcenter/article/contact-familysearch-support

    https://www.familysearch.org/help/helpcenter/article/contact-familysearch-support

    Where, you should have, depending on you location in the World, the opportunity to either,

    (1) Speak to a "Person" via the Telephone; and/or,

    (2) Communicate with a "Person" via a "Live ("on-Line') Chat".

    Just please be aware, that it may be suggested, during your, "Telephone Call"; and/or, "Live" ('On-Line') Chat", that you should use this "Community.FamilySearch" Forum.

    But ...

    That Said ...

    You are not obliged to do so; and, can actually have the matter, 'Taken' by the 'FamilySearch' "Support" (Personnel), that take your, "Telephone Call"; and/or, "Live" ('On-Line') Chat".

    And, Just please be aware, that 'FamilySearch' "Support" (Personnel), that takes your, "Telephone Call"; and/or, "Live" ('On-Line') Chat", may simply post your matter here directly in this "Community.FamilySearch" Forum, for help/assistance/guidance.

    Brett

    2
  • Rosemary Hill_1
    Rosemary Hill_1 ✭
    October 14, 2021

    I'm in a book of ChristChurch and it won't turn the page to go on. How do I do this?

    Rose

    0
  • Susan Ann Mullen
    Susan Ann Mullen ✭✭✭✭✭
    October 14, 2021

    Rosemary Hill, It would be best to post your question in a new thread with a shared batch code, You will find the code at t he end of t he project name. We do appreciate if you post the project name along with the code.

    0
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