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Stop changing things!

Susan Spencer
Susan Spencer ✭
October 12, 2021 in Suggest an Idea

I work at a Family History Center and need to be able to help patrons. I have signed into my family tree and tried to go to Ancestry or My Heritage from a person page to do more research. It is asking me to sign in again, but when I put in my LDS account information to sign it, it won't accept it at any of the research sites except Family Search.

It used to work so well, and I could go to any of the portal sites from Family Search without signing into them. Why is it so complicated now? And the portal sites won't take my sign in information so I can't use them even at the center. And I certainly can't help patrons use them!

The other change was in the Community section. I used to get an email every week from the German Community with the questions and answers for that week. It was very helpful to be able to read that information and learn more about reading German records. Where did that go? Since all this update work, I haven't received any emails from the German Community.

This update has done more harm than good. Please fix these problems or go back to before the update.

Susan Spencer

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New · Last Updated October 12, 2021

Comments

  • marian cook
    marian cook ✭
    October 12, 2021

    i have used familysearch for years and always thought it was great but not anymore ,it was easy to use but with all the latest changes it is horrible i wont be using it again while its like it is now

    marian

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