Home› Welcome to the FamilySearch Community!› FamilySearch Help› Search

What do we do when FS Search open in an error message"

Casos Karen Larkin
Casos Karen Larkin ✭
October 8, 2021 edited January 26, 2022 in Search

I serve in the FHL and the records search will only open with an error message. Why doesn't someone in the library know who to contact? If no one else Guest Services who gets all the requests for computer problems needs to know who to contact so we get IMMEDIDATE help.

Sister Karen Casos

Internation Services Zone Missionary

1

Answers

  • Melissa S Himes
    Melissa S Himes ✭✭✭✭✭
    October 8, 2021 edited October 8, 2021

    Perhaps this knowledge article from the Help Center will give you some guidance. You usually have clean up the computers temporary files and cookies, and sometimes even clear the browser history. The Related Article links at the bottom will give you more instructions on the process.

    https://www.familysearch.org/help/helpcenter/article/i-received-an-error-message-when-viewing-an-image

    0
  • Casos Karen Larkin
    Casos Karen Larkin ✭
    October 8, 2021

    The FHL computers erase all information every night so they start fresh in the morning. So none of the above is any help.

    2
Clear
No Groups Found

Categories

  • 28.5K All Categories
  • 22.8K FamilySearch Help
  • 112 Get Involved
  • 2.6K General Questions
  • 423 FamilySearch Center
  • 432 FamilySearch Account
  • 4.1K Family Tree
  • 3.2K Search
  • 4.5K Indexing
  • 592 Memories
  • 6.1K Temple
  • 308 Other Languages
  • 34 Community News
  • 6.4K Suggest an Idea
  • Groups