I am no longer able to open batches on my IPad Pro. My page on the Web Indexing site opens. I can view that the batch is there but I get an error message when I attempt to open it.
Hi Kathryn. Try this.
Restart your iPad
See if that helps
If a power cycle/restart does not resolve your issue, perform a soft reset. Press and quickly release the Volume up button > press and quickly release the Volume down button > press and hold the Top button until you see the Apple logo.
Then let it complete rebooting.
If the above suggestions don’t work then try clearing Safari’s browser history. You could try this one first
Go to Settings>Safari and scroll until you see something like this and poke on the blue writing (Clear History and Website Data)
Thank you so much for making those excellent suggestions.
It is still not working unfortunately.
When I go to the Web Indexing page I see the site and I see my batch listed. When I click to open the batch I see the FamilySearch Tree header and a "Advanced Project Reminder" comes on. When I click OK I see the batch fleetingly and I can read the name of the batch at the top but then the "Advanced Project Reminder" comes on again. This loop continues a few times. If I continue clicking on the reminder a few times I then get an error message. For this batch the error message is:
A problem repeatedly occurred on "https://www.familysearch.org/indexing/batch/4b795f92-36cb-4870-8100-195af8a60b81".
This error message is similar to the first message I sent you with my initial message but the numbers are different perhaps because it is for a different batch.
It seems like the connection is made to Family Search but then the connection is interrupted. Is it possible that for some technical reason the connection is terminated on the Family Search end. I only have this difficulty on my IPad. I am able to Index and Review without difficulty on my computer.