Broken "Attach" screen

EricChristensen8

Last night I noticed that the attach screen looks like this on Firefox 92.0.1 but still works fine under 78.13.0esr (on a different machine). Not sure when this latest version of Firefox got pushed to my system but any ideas as to what's causing the issue? It's kinda causing me some workflow problems (as you might expect).

DianaHawks

Hi Eric.

Using Firefox 92.0.1 I managed to attach a record without any problems.

Perhaps some basic housekeeping may help. Over time, a large cache of temporary files and cookies accumulates and can cause problems when you use the FamilySearch website.

Here is the Knowledge article that will help you do this

https://www.familysearch.org/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

I guess you have tried other browsers?

No one in particular

You're in good company with Firefox issues. Search Firefox here and you'll see a number of posts similar to yours.

I've had the same broken screen you did on Firefox 91 and 94. This is in addition to numerous other page-load issues I've had - mostly for merges, source attachment and the main page.

In addition to Firefox v91 - v94, I've had identical issues on Firefox 78 (ESR), which began a couple of days after installation (clean, default), w/o any extensions installed.