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Is the FamilySearch Catalog not available?

John T. Higgins
John T. Higgins ✭
October 6, 2021 in General Questions

Is the FamilySearch Catalog not working? For the past few days, every search term I've entered has returned the result "not found". This includes such simple queries as "England" as a place and "Smith" as a surname - not to mention many others. Can someone help?

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Best Answer

  • CJTobler
    CJTobler mod
    October 6, 2021 Answer ✓

    @John T. Higgins

    When this type of thing happens and we cannot duplicate the problem, we are instructed to advise that you do some computer housekeeping. Here is a link for an article from the help center about that.

    https://www.familysearch.org/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

    Often this will clear up the problem you are having. Please advise if you continue to have this issue.

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Answers

  • John T. Higgins
    John T. Higgins ✭
    October 6, 2021

    Resetting just the Family-Search cookies did resolve the problem. Thanks!!

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