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Bug in source linker

dontiknowyou
dontiknowyou ✭✭✭✭✭
October 6, 2021 edited October 6, 2021 in Family Tree

New today, the source linker page is not completing its redisplay after an attachment. Refreshing the page multiple times gets the job done. It appears the database is updating normally, just the page is not redrawing correctly.

Screen Shot 2021-10-05 at 9.04.44 PM.png


Tagged:
  • Source Linker not working
0

Best Answers

  • Cris D McBride
    Cris D McBride ✭✭
    October 7, 2021 Answer ✓

    This information has now been forwarded to the department that can review the SourceLinker issue and let you know about their findings.

    0
  • Cris D McBride
    Cris D McBride ✭✭
    October 7, 2021 Answer ✓

    This issue has now been forwarded to the department that can review the issue and let the patron know what is found.

    0

Answers

  • Cris D McBride
    Cris D McBride ✭✭
    October 7, 2021

    It would be worth using the information within the link here to see if it makes any difference as some of these issues as you have noted are related to the way one computer is talking to, or not talking to, the FamilySearch computers: https://www.familysearch.org/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

    Included in the above link is the simple first step to delete cookies from FamilySearch by clicking this link then signing back into FamilySearch: https://www.familysearch.org/cookies

    0
  • dontiknowyou
    dontiknowyou ✭✭✭✭✭
    October 7, 2021

    The behavior is intermittent, so not an issue on my desktop. The server is sometimes not sending complete page code.

    0
  • dontiknowyou
    dontiknowyou ✭✭✭✭✭
    October 23, 2021

    This problematic behavior continues.

    0
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