Messages

Jens PetterRonning

Hello,

I am trying to send a message, but I only get "unable to send message". What is wrong?

genthusiast

@Jens PetterRonning

Are you trying to send through:

https://www.familysearch.org/messages/ ?

or are you using the mobile Family Tree app on your phone?

More than likely it could be that you have a malformed address for the user your are trying to send a message to?

or

Perhaps you are trying to send a Message here in Community? https://community.familysearch.org/en/messages/inbox

Here is a similar issue where FamilySearch had sent an email notification of messages and the user was unable to respond by email.

https://community.familysearch.org/en/discussion/101773/messaging

Instead of replying within your email inbox try responding within the FamilySearch messaging system as pictured in the thread.

We will need a bit more information about which messaging service you are attempting to use to direct you better.