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Why can't I see the records?

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Alie van Broekhoven
Alie van Broekhoven ✭
October 5, 2021 edited August 15, 2024 in Search

I often search with Family Search and it has been very helpful. But from a week or two ago I can search and get results but when I want to view those results on film or otherwise I get a blank page with two buttons: add to family tree and source folder. Borth don't work. How can I see the records of those searches?

Family Search has no additinal use for me now.

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Answers

  • stenbmg
    stenbmg mod
    October 5, 2021

    Alie, I would suggest you schedule a online consultation with a FamilySearch representative, they would be able to view your screen and see specifically what the issue may be. You can schedule a Free Zoom meeting here: https://go.oncehub.com/researchstrategysession

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  • Alie van Broekhoven
    Alie van Broekhoven ✭
    October 6, 2021

    Thank you for your answer! I might do that!

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