Why can't I see the records?

Alie van Broekhoven

I often search with Family Search and it has been very helpful. But from a week or two ago I can search and get results but when I want to view those results on film or otherwise I get a blank page with two buttons: add to family tree and source folder. Borth don't work. How can I see the records of those searches?

Family Search has no additinal use for me now.

Michael Stenberg

Alie, I would suggest you schedule a online consultation with a FamilySearch representative, they would be able to view your screen and see specifically what the issue may be. You can schedule a Free Zoom meeting here: https://go.oncehub.com/researchstrategysession

Alie van Broekhoven

Thank you for your answer! I might do that!