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I am trying to index sierra Leone birth records and the images will not advance.

Chapman, Karen Marion Funkhouser
Chapman, Karen Marion Funkhouser ✭
October 4, 2021 edited October 4, 2021 in Indexing

when I finish indexing the first record and go to the second the image will not change. I thought it was just a duplicate, but when I go to image three it still does not change. I tried a new batch and the same problem.

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Answers

  • genthusiast
    genthusiast ✭✭✭✭
    October 4, 2021

    @Chapman, Karen Marion Funkhouser

    It might help if you share the batch code. You can access this through Help menu> Share Batch.

    There could be a browser cache or possibly networking issue going on. First thing to try is close out of the batch - left arrow at left of the toolbar - it will take you back to the web indexing homepage. There you should see the batch(es) you downloaded - are there multiples of the same one or just one - or several different batches?

    The next thing to check when you open the batch again - are you able to click and view all the images at this point?

    If not check the Image - whether it should be indexed - yes or no, no extractable data, etc

    I hope this helps.

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