I have 3 batches all the same. . I can´t open

Doris Elizabeth Arroyo

I have 3 batches all the same. Not sure how I did tha? I cańt open it gives me an error message . Not sure _ please help. I ´m new on indexing. Thanks

genthusiast

Can you click the 'Manage' button in the Web Indexing view displaying the 3 batches? If you can try Returning those and download a new batch.

886EZLContact ID

Dear @Doris Elzabeth Arroyo,

Here are a few suggestions you can try...

Refresh your page by clicking Control+R or the circle arrow in the top right corner.

Make sure you are using Chrome or Firefox for your browser.

Clear your browser cache, cookies and history every once in a while (find instructions on the web).

Turn off your computer and turn it on again.

If you still have trouble after trying these things, please reply below.

We looked at your indexing account and see that you currently have only one batch "checked out."

If you would like some personal help, you may call FamilySearch. Click on FamilySearch Help (the question mark in a circle at the top of the page), then click on Contact Us to find the phone number to call for your area of the world.

Best wishes!

Doris Elizabeth Arroyo

Thanks I was able to put the batches back. I was adding too many of the same. Thanks