fix typo in knowledge document
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Thank you for your suggestion. We have passed your suggestion along to be reviewed. You may check back every now and again to see if this change has been made. We have no idea of the workload of this department so it is impossible to determine a concluding date. Know that it is being looked into. Thank you again for your comment.
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Thank you for mentioning the typo with the word "Two" . It will be reported so that it can be corrected.
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"When prompted, enter a reason statement that explains how you concluded that the records were are duplicates."
Remove "were."
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