Premium Sites

McElhaney Rebecca Susan

I have a patron at my FHC using the library edition of Find My Past on the premium sites. It's asking for his sign in information. Does this

mean I need to reset that computer like we used to before on old computers before covid shutdown? A person next to him is also using

the Find My Past site on the FHC premium sites and having no issue. If I need to do any administrative maintenance on premium sites, how

often should I check to do so? I don't want to wait till there's a problem using site.

Thanks so much

genbug08

I would recommend you check out the Tech support group, link below. look at tools and spreadsheet, and then the zoom meeting power points, that will explain the bi-monthly updates that are needed on all FHC computers. also clear cookies, link below.

Family History Center Technical Support (North America) — FamilySearch Community

Shortcuts for cookies and files • FamilySearch

MJ Enders

Also be sure that all computers have been finished with the premium website setup, including pinning the extension.

https://www.familysearch.org/help/helpcenter/article/family-history-center-premium-content-browser-extension