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McElhaney Rebecca Susan
McElhaney Rebecca Susan ✭
September 27, 2021 in Family History Centers

I have a patron at my FHC using the library edition of Find My Past on the premium sites. It's asking for his sign in information. Does this

mean I need to reset that computer like we used to before on old computers before covid shutdown? A person next to him is also using

the Find My Past site on the FHC premium sites and having no issue. If I need to do any administrative maintenance on premium sites, how

often should I check to do so? I don't want to wait till there's a problem using site.


Thanks so much

0

Answers

  • genbug08
    genbug08 ✭✭✭
    September 27, 2021

    I would recommend you check out the Tech support group, link below. look at tools and spreadsheet, and then the zoom meeting power points, that will explain the bi-monthly updates that are needed on all FHC computers. also clear cookies, link below.

    Family History Center Technical Support (North America) — FamilySearch Community

    Shortcuts for cookies and files • FamilySearch

    1
  • MJ Enders
    MJ Enders ✭✭
    September 29, 2021

    Also be sure that all computers have been finished with the premium website setup, including pinning the extension.

    https://www.familysearch.org/help/helpcenter/article/family-history-center-premium-content-browser-extension


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