Indexing screen messed up

J Adams_5

Screenshot (92).png

I've uploaded a screenshot to show what has happened to my website. It was working normally yesterday, this morning not at all.

Can someone tell me how to correct this? I've tried, but have been unsuccessful.

Jane

Tom123

I would suggest deleting the web browser "History & Cookie". Make sure you delete "All". I don't know how often you have done that, but it could take while for it to complete if you have never done it or it has been a long time. After it completes, go back into familysearch.org and see if it loads correctly. If it still does not load correctly you may have a virus on your computer or a trogan horse program.

Hope this helps.

John Empoliti

@Jane Adams_5 this has happened to someone else in an earlier conversation. Here is the link to that in case the suggestion from @Tom123 doesn't help.

https://community.familysearch.org/en/discussion/comment/376506#Comment_376506

J Adams_5

Many thanks to you both for your response - much appreciated. Clearing the history has worked and all is back to normal.

Jane

Susan Ann Mullen

I usually hesitate to clear my cookies and temp files. Instead I use the familysearch.org/cookies which only clears the cookies for FamilySearch. It is amazing how often that simple link fixes odd issues.