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Change of IP address for a registered affiliated Library Casino & District Family History Group Inc

Casino & Dist. Family History Group
Casino & Dist. Family History Group ✭
September 24, 2021 edited July 10, 2024 in FamilySearch Center

We are an affiliated library with FamilySearch

Who do I contact now to change Casino & District Family History Group Inc. IP ADDRESS?

We have had problems with our internet provider "MATE" and they have changed our IP Address.

This has happened before and could not access Family Search properly especially the catalog and at that time we emailed FamilySearch about this and was told we were having difficulties because of the IP address issue.

As I cannot now email Familysearch I need to notify of this change yet again so our members can get access to records.

New IP address is as follows - 218.214.90.61

Please can someone help me. Regards Barbara Hollis President. Email address casinofhg@gmail.com

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Answers

  • DianaHawks
    DianaHawks ✭✭✭
    September 24, 2021

    Hi Barbara.

    The request to change your iP address has been made. This may take a few days before you are back on line.

    1
  • Casino & Dist. Family History Group
    Casino & Dist. Family History Group ✭
    September 29, 2021 edited September 29, 2021

    Thankyou. But today is 29th September and still cannot access catalogue

    image.png

    When clicking on camera & key which I have tried on several queries we get the message

    image.png

    Please can you help. Regards President Barbara Hollis

    0
  • MJ Enders
    MJ Enders ✭✭
    September 29, 2021

    If the changeover to the new static IP hasn't happened, please call Australian support at 1-800-953-143.

    https://www.familysearch.org/help/helpcenter/article/contact-familysearch-support


    1
  • DianaHawks
    DianaHawks ✭✭✭
    September 29, 2021

    Followed up with this issue today

    0
  • Casino & Dist. Family History Group
    Casino & Dist. Family History Group ✭
    October 22, 2021 edited October 22, 2021

    ATTENTION HELP NEEDED

    Another month has passed and Casino & District Family History Group Inc. here at Casino [A registered affiliated library with Family Search] still has no access to to films.

    Nothing will open with a lock or key. This problem has been ongoing for so long and we have had numerous phone calls to FamilySearch here in Australia and they promise to make sure our problem is being looked into - but this is not happening.

    Our members are very disappointed with our service of FamilySearch because of this.

    The screen shots added previously above remain the same.

    We have provided this New IP address - 218.214.90.61

    Our phone number 66641118

    Our email address casinofhg@gmail.com

    Contact persons Barbara Hollis President or Cherryl Mison Vice President

    0
  • MaureenE123
    MaureenE123 ✭✭✭✭✭
    October 22, 2021

    I am not connected with FamilySearch. Maybe you could try the email address  affiliatelibraries@familysearch.org

    2
  • Casino & Dist. Family History Group
    Casino & Dist. Family History Group ✭
    October 22, 2021

    Thank you MaureenE123 I have sent email to this address. Barbara

    0
  • DianaHawks
    DianaHawks ✭✭✭
    November 10, 2021

    This issue has now been resolved!

    1
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