Messaging system

AlisonRose3

Hi

I have tried to send a message on the system but the icon only appears in the address field and I can’t move from there to the content of the message. Tried closing the account and opening up again etc but this is now a persistent problem, everything else is working fine but I’m unable to reply to messages sent to me.

Any help would be appreciated!

DavidBeck1

Hello Alison

Thank you for your question. I understand from your statement that you are unable to "navigate" the FamilySearch Messaging system.

We offer this Help Article link to provide you with the regular steps of how to use the Messaging feature:

How do I send a message to a recent contact in FamilySearch Messaging?

However, if you find, after using the instructions given, that you still cannot progress, do message us again and we may be able to offer more direct support.

We do advise that you make sure your Windows Operating system is current and that your Internet Browser is the latest version. Please look here for help on achieving these values. Use the Choose a Guide Page button to look at other maintenance options.

We wish you well, hoping this information helps. All the best for future research.

AlisonRose3

Thank you