In the German Genealogy Research community between 9:00 am on Monday morning, Sep 21, and approximately 5:00 pm on Monday afternoon, Sep 21, every response I have ever answered in this community has disappeared and I have gone from Level 4 in the community to Level 1. The system is treating me like I am a brand new user, which is strange because I have nearly 1,600 visits to the community since its inception. I am very disappointed and feel that the level of support I receive when contacting FamilySearch about this issue by telephone or live chat (3 times) is minimal.
Statistics as of Monday morning, 20 Sep 2021: 4 Star Level / Points: 709 / My Discussions: 66 / Comments 5,000+
Statistics as of Tuesday morning, 21 Sep 2021: 1 Star Level / Points: 1 / My Discussions: blank / Comments: 5.
What's going on and why can't this be corrected? Some assistance would be greatly appreciated.