Getting an account disabled after death
How do I get an account disabled after someone dies. I contacted support and the response was to ask a question in here.
Your question will be forwarded to a specialty team for review and resolution.
You may be contacted by that team if they need to gather more information.
Watch for a tiny red dot to appear next to the small envelope in the upper right portion of your screen that will indicate you have received a private message in regard to this subject0
Regarding disabling the accounts of deceased users, here is the process:
When we receive proof of a user's death, we disable accounts of deceased users.
- Members of The Church of Jesus Christ of Latter-day Saints: The account is disabled after a local clerk adds the death information to the membership record.
- Public users: A living person user can submit proof of death to FamilySearch Support, and the account will be disabled.
Surviving family members cannot inherit or gain access to the disabled account.
So, what you would do is obtain proof of death and then contact us again.
Since you were asked to post your question here in Community, may we assume that you have proof of death?
We will message you privately and discuss the matter. Once we have proof of death, we will forward your question to a specialty team for review and resolution.1