Hi, Why does Family Search log me out after only a few minutes of inactivity?
Hello,
I've noticed that while I'm in the middle of research, if I"m away from my computer for anywhere from 15 minutes to half an hour, I have to sign out, and sign back in. I've clicked the "keep me signed in for...." area, but it doesn't. Why is that?
Thank you,
Audrey Childs
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Answers
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Hi Audrey
We checked online for an answer to your problem - assuming you are using Windows:
Follow the steps below to remove or set the time out settings of the desktop and check if the issue is resolved.
- Press Windows icon key on the keyboard, type Settings and select the top most search result.
- Select Personalization and click on Lock screen from the left side panel of the window.
- Click on Screen timeout settings and set the time limit or select Never from the drop down bar under Screen option.
- Click on Power additional settings from the same page and select Require a password on wakeup from the left side panel of the window.
- Click on Change settings that are currently unavailable from the window. Enter the administrator password if prompted.
- Check the Don’t require a password option under Password protection on wakeup to disable entering the password every time logging into the user profile.
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