Hi, Why does Family Search log me out after only a few minutes of inactivity?

audreyChilds

Hello,

I've noticed that while I'm in the middle of research, if I"m away from my computer for anywhere from 15 minutes to half an hour, I have to sign out, and sign back in. I've clicked the "keep me signed in for...." area, but it doesn't. Why is that?

Thank you,

Audrey Childs

DianaHawks

Hi Audrey

We checked online for an answer to your problem - assuming you are using Windows:

Follow the steps below to remove or set the time out settings of the desktop and check if the issue is resolved.

1. Press Windows icon key on the keyboard, type Settings and select the top most search result.
2. Select Personalization and click on Lock screen from the left side panel of the window.
3. Click on Screen timeout settings and set the time limit or select Never from the drop down bar under Screen option.
4. Click on Power additional settings from the same page and select Require a password on wakeup from the left side panel of the window.
5. Click on Change settings that are currently unavailable from the window. Enter the administrator password if prompted.
6. Check the Don’t require a password option under Password protection on wakeup to disable entering the password every time logging into the user profile.