Unable to open records

Judith Schweitzer

For the past couple of weeks when I click on link to a file (looks like a page ) when it tries to open it just bounces in and out and never opens. This has just been a recent problem. If I click on just the individual that will open, but not the ones in the tree mode or the page mode. Any help apprecuated.

Thank you

Judy Schweitzer

DianaHawks

Hi Judith.

Are able tp provide an example of where this is happening please - a URL?

Áine Ní Donnghaile

@Judith Schweitzer

It would help if you can share a specific example. A URL, if it's a record, or the PID, if the record is attached to a profile.

Also, are you using the "old" search or the "new/beta" search?

Judith Schweitzer

Not sure which version I'm using. I don't know where to check for that. Then I got this message when trying to get the URL for you

Bandwidth Limit Exceeded

Your data needs have exceeded the general use license and purpose for this web application, and you are now temporarily blocked from downloading images. In one hour, your privileges will be restored. To avoid this message in the future, you will need to reduce your data usage. If you have data needs that exceed the general use license and purpose for this web application, please contact [email protected] for more information on proper access of FamilySearch data.

Data accessible through the FamilySearch APIs is protected by copyright. Any programmatic access, reformatting, or rerouting of this data without permission is prohibited. FamilySearch considers such unauthorized use a violation of its reproduction, derivation, and distribution rights.

Judith Schweitzer

https://familysearch.org/ark:/61903/1:1:VH4B-9QP

This is the URL

Áine Ní Donnghaile

That particular record https://www.familysearch.org/ark:/61903/1:1:VH4B-9QP has no image you can view from home. Wisconsin has very strict controls about what is permitted online.

Even if there was an image, it's only an index reference, with very little detail. You should be able to obtain a record with better detail - this URL https://www.familysearch.org/ark:/61903/1:1:XTMQ-3XS - using the FHL Lookup Service.

Link to the blog article describing the service https://www.familysearch.org/blog/en/library-lookup-service-fhl/

Link to the order form https://forms.office.com/Pages/ResponsePage.aspx?id=s-7mYddfqkquPGHo3rCbeXDgy5vNu0pJhOnXB8jRDZtURURPUUE3UEVLMFhBOTZWUVVLMDJaTEVXSS4u

I usually receive the records I have requested in 2 to 3 business days.

Hope this helps.

bathompson

Hello @Judith Schweitzer,

It looks like the page you referenced is not working for you. I was able to look at it and it seems to be working for me on Fire Fox. Here are some ideas you can try:

If you have problems when using one of the supported browsers

1. Refresh the page you are viewing. For Windows, press the control (Ctrl) and F5 keys at the same time. For a Mac, press Apple+R or Cmd+R.
2. Delete the browser history to remove old copies of that page stored on your computer.
3. Use a different supported browser.

https://www.familysearch.org/help/helpcenter/article/which-internet-browsers-are-compatible

Steps (website) to clear cookies on FamilySearch

If you clear all cookies, it can affect your access to other websites. Try these steps first:

1. Make sure you use a supported Internet browser.
2. Delete just the cookies that FamilySearch uses.
   1. Go to https://FamilySearch.org/cookies.
   2. When the message Reset your cookies? appears, click Yes.
3. If the problems still occur, clear all of your temporary files and cookies. Then restart your computer. Please search the web for instructions for your specific browser.
4. If you still have problems, delete your autocomplete history. Search the web for instructions for your specific browser.

https://www.familysearch.org/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

Let us know if you need further assistance.

Best Wishes!

MNuttall

Hello @Judith Schweitzer

Your problem sounds more like a "computer" issue, which may or may not be resolved by clearing temporary files/cache, resetting FamilySearch cookies and/or switching browsers.

In case you are interested, here is the wiki article about this particular record collection:

https://www.familysearch.org/wiki/en/Wisconsin%2C_Birth_Index_-_FamilySearch_Historical_Records

Hope this helps out in some way.

Áine Ní Donnghaile

@MNuttall When I have tried to use the Beta search, I experienced the bouncing that Judith mentioned, and the record or extract never appears. That's why I asked which search she was using.

I have no problem using the production search version, whether it is the old or the new, as I get switched back and forth.