films incorrectly labeled: civil registration Lier
in the civil registration for the Belgian city of Lier (FamilySearch Catalog: Registers van de Burgerlijke Stand, 1792-1890 — FamilySearch.org) the films 755665 - 755673 are incorrectly labeled as "Huwelijken", they should be labeled as "Huwelijksafkondigingen", whereas the films 755564 - 755651 are incorrectly labeled as "Huwelijksafkondigingen" instead of "Huwelijken". So basically you swapped the marriages and the marriage announcements. Can this error be corrected please?
(due to this unfortunate error, volunteers have started indexing the marriage announcements instead of the marriage records )
Answers
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@JPBusman, I'm sorry that you are finding that some records are mislabeled and thus creating a problem.
These are Catalog errors. FamilySearch engineers are transitioning the Catalog to new hardware and software. During the transition, the catalog is locked. We are not able to make corrections at this time. I understand that this effort may take up to a year.
If you would like to keep a note of these errors, you may want to repost this concern once the engineering work is completed.
I apologize that this may not be response that you would have desired.
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"this may not be response that you would have desired"
@Mike357: that is certainly an understatement: your response did not meet any customer experience standards.
Firstly, if I raise an issue to FamilySearch, I expect FamilySearch to take ownership of the issue - it's an evident data error on your end. You are doing the exact opposite. You are requesting me to resubmit the issue in a year time. I as a customer/user had the courtesy to report the issue, investing my personal time. I should have no ownership to resubmit this. Whereas FamilySearch should be taking note of this and resolve it at their earliest convenience.
Secondly, - and I tell you this from my 15+ years professional experience at a major US IT corporation - no organisation locks their database for an entire year for a data migration or system transition. That's a nonsensical timeframe. So I expect a more realistic timeframe when this issue will be resolved.
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Other users are just as disappointed to hear from FamilySearch Support that no changes are being made to incorrectly titled records, at present. This problem does not just affect records in the Catalog, but indexed records that have, say, an incorrect parish name against an event (baptism, marriage or burial). We have been advised thought is being given on ways to address these problems, but no action is being undertaken for now.
In fairness to the FamilySearch management team, they lead a non-commercial organisation with limited funding and must have difficult choices concerning their priorities.. It would require a considerable amount of resources to make all the necessary corrections to the inadvertent errors that have built up over the years. We can only hope resources to address these Catalog and indexing errors will be earmarked, in the not-too-distant future.
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